Hotel Casa San Rafael

Worst hotel I’ve stayed in Cuenca, Ecuador!!! - Beds were extremely uncomfortable, may as well of sleeping on their sun loungers. - Pillows were solid hurting your neck when you slept. -The floor makes too much noise - Room was dust central, dust had settled everywhere and even after us wiping it off with some baby wipes it would re settle. Under the bed was filthy with dirt and dust looked like it had been forgotten about by the cleaner. - Room was dirty and horrible and the bottom of it was rusty. When we arrived, they charged us three nights in advance when we only planned to stay one, (That was our reservation) the next day we spoke with Mr. Camacho, and he understood that we did not like the hotel and promised to refund us and we went to another hotel. After a day we returned and according to them their policy did not allow us to get a refund, when their online page does not say anything. They called us thieves, luckily our bank was able to fix the situation and return our money. I could go on but I’m not going to waste any more time. I have honestly never been a hotel so horrible and met such rude two-faced Owner Mr. Camacho and Ms. Sandra (excluding the Front desk woman who was lovely), DO NOT STAY.

The bed in terrible condition, breakfast was terrible fried egg burn, first night only one towel for two person had to ask for more. Parking stated 13 per day and ended up paying 13 from 7 to 8 at night And 5 for night time total 18 per day. The gentleman did the cleaning was very nice and Vero. They tried their best to make the guest feel better.

Very noisy you can heard the people next door snoring at night, the floors very squeaky and the bed very noisy and in bad condition. The amenities was real poor two little face soap not even 2x1 for two people per day.

Nice stay in Cuenca Very friendly place in a good location