Best Western Crianlarich Hotel

Plus points….. the staff were incredibly friendly and welcoming, the food in the restaurant and breakfast was fabulous. Now for the negatives……The Room…. Nothing like the online photos. Room in desperate need of refurbishment and based on the price we paid, I would expect a lot more. Wallpaper on ceiling (yes, you heard that right), stained lines and yellow. Bathroom not clean, dust and wee/pubes at the side of the toilet. Bathroom very rusty and old. Furniture dusty. Carpet stained. Broken gutter outside the broken window resulting in rain the rain splashing on the windowsill (I know this sounds petty but the rain was heavy and it was like a tin drum). Smart TV not working either. Room extremely dated, looks like it’s not been refurbished for 40+ years. Ultimately, money needs to be spent and putting a picture of a room unlike the one you’re going to get is wrong in my opinion. You can only book based on what you can see and I would never choose to stay in this room for even half the price.

From the moment we arrived the staff were amazing - so helpful & friendly. Lovely large room (very clean) with a fabulous view. They were very accommodating of my dietary needs & I never felt I was an imposition. My food was just as amazing as the rest of our tour group. All the staff made us feel like family (clan). Both restaurants & the bar made you feel at home. Thank you for a lovely stay.

Our experience of Best Western is that there's always an element of risk as you can never be sure what you are going to get. So we were pleasantly surprised - friendly and helpful staff on arrival with suggestions as to where to safely park our motorbike, clean, comfortable and pretty well appointed room, nice restaurant with well prepared and presented food, a good night's sleep and a good breakfast. The only minor negative was the person managing breakfast. We came down at 08.12 for a breakfast booked for 08.15 only to be tersely told that we were early and could take a table but would need to wait. We heard other guests getting a similar welcome. The room was never more than 50% full so I can't understand what all the stress was about.

My experience at the Best Western Crianlarich Hotel during my tour of Scotland was extremely disappointing. The staff were among the rudest individuals I have ever encountered. I strongly advise others to avoid this hotel, as they have the potential to turn a dream vacation into a nightmare.