Melia Isla Canela

The stay was at The Level, having had good experiences at other Melia Level properties. The 'Level Welcome Desk' was a little underwhelming with no welcome drink offered and the welcome very minimalist. Room was good but balcony was tiny and the bathroom functional and compact, disappointing by other Level properties standards. Room had Nespresso plus Tea & Coffee facilities, Air Con was Ok but not great. I would say the rooms are a little tired, certainly dated. Corridors to the rooms are certainly 'well worn'. This visit coincided with the early Spanish School holidays, and the hotel was incredibly busy with families. The Level here now allows anyone over 18 to utilise the dedicated pool area, and I would say it was questionable whether many of the 'younger guests' were 18+. And when Kids Clubs ended, there was a daily rush of young children (often accompanied by what appeared to be Kids Club staff) appearing in the over 18's area and no effort at all by staff to enforce the 18+ policy. This was a major bugbear for me and a number of other guests I spoke to. Within the Level Lounge, children are welcomed, and this can see the area over-run and kids spread out with puzzles and colouring books on the tables, and Phones and Tablets blaring out - social etiquette and headphones seem consigned to history (children & adults alike). The Level afternoon buffet was very good and varied daily - but again was simply over run the moment it opened and people piling plates high. And kids often seen sleeping on the sofas in the TV room, meaning others could not sit to watch the TV. The 'wristband' system seemed a little confusing also, who was to know who was legitimately using the Level Lounge - I was on a. Tariff that dod not include a wristband, and others had a band signifying their entitlement - but I did see a number of people 'tailgating' into the Lounge and there were no checks as to peoples entitlement. I have previously enjoyed other Level Properties & Facilities for their strictly over 18's policy - the difference here has put me off returning and being very careful about booking other Level packages in the future. The sun loungers around the pool were also not received for Level Guests, and the area that was exclusive to The Level did not have cushions. Breakfast was an absolute delight - tremendous service, great choice and exclusive to Level Guests. Getting in early seemed to avoid the family groups. I did not use the restaurants for other meals so cannot comment, but the Ice Cream parlour served tremendous creations! Checkout was oK, but I was directed to the wrong taxi for the airport transfer, who tried to charge me a full rate rather than the hotel discount - some heated discussions and a telephone call to the office eventually resolved this. Location wise, as others have noted, it's a quiet spot, and in-season there are some external dining choices and local supermarkets, but it's not a 'lively' location by any measure. Evening entertainm

My parents recently had the privilege of staying at the Melia Isla Canela in Spain. Because I wanted to make their experience special, I reached out to the hotel beforehand and inquired about any special arrangements for their welcome. I have to say, I was not disappointed at all. Carlos and Marina from the Guest Experience team went above and beyond, treating my parents like VIPs. Their kindness and attention made a lasting impression, and my parents will never forget this experience. I’m deeply grateful for how the Melia Group takes care of their guests. On top of the exceptional service, the hotel itself was fantastic, with beautiful pools and direct access to the sea. Many thanks again to the team!

Warm hotel, so many spots in it to enjoying depending your mood for. Level Bar is Amazing to share a nice moment whit friends. Pools out and indoor. Staff so friendly and helpful. You have the beach just next to the hotel So pleased with the visit.