Labranda Bahía de Lobos

Hotel Hotel is ok, nothing wow just standard. Maintenance has been seen repainting and doing jobs trying to keep it looking decent Rooms Big and spacious, the cleaner does a good job cleaning them. Rooms are however basic (more so the bathroom) tired looking In areas. Our bathroom needed a refresh, window panels broken/chipped, cracked basin, not the best looking around the edges of shower and could do with a repaint. The balconies are really big and spacious which is nice. Would recommend bringing a line for pegging stuff out. Restaurant There are 2 restaurants, one which is used for breakfast and lunch and the other downstairs for evening meal. All I can say in regards to the food is thank god they can do a decent pizza cause that's all we ate. The food like many others have reported is disgusting. Breakfast tends to be the best meal food wise for finding something to eat. Witnessed staff taking out bowl of watermelon, bringing back the bowl topped up but not discarding the old mushy melon first before putting the fresh ontop. It's a free for all come meal time, hectic and busy, battling through people to find something. The poor staff are overwhelmed with the amount of people and can not keep up quick enough serving out items such as pancakes/pizza/eggs , trays left empty and people waiting to be restocked. Like a swarm of locus to the tray once stocked and items gone again in minutes. We have opted to eating out some evening because the food is that bad. Entertainment Kids club is good, the evening entertainment however very poor. I think we have seen one decent one since being here. Reps around the pool side are lovely and really friendly , very entertaining, especially Jamal who the kids love and is a real asset to the hotel. Some pool side games such as bingo, darts, pool aerobics etc. Evenings are boring. Pools Two pools, big pool is the busy pool, very busy.....full of inflatables which I don't mind, however the size of some of them is ridiculous for how busy the pool is. Lifeguards present, two seen chatting for hours not taking one bit of notice if there was an emergency going on. Maintenance again seen suctioning the pool in the mornings, however still has small stones on the bottom of the pool. Kids pool is very slippy and needs redoing. Water level is lower than the drains so I question how clean this pool actually is. I would recommend pool shoes to be worn in all pools. Cracks also present which is a bit dangerous. The temperature of the water (August at time of review) is freezing when you first get in, once in and moving around it's not so bad. Sunbeds aren't too bad to find however people to put towels out in the morning and not likely to get a umbrella unless you get towel out first thing. Some umbrellas broken due to strong winds. Hotel facilities Toilets need to be cleaned more in my option in the restaurant, wet floors and smell gross. There is a gym onsite (not been in) Pool bar -decent with friendly staff. Se

We stayed here at the end of July for 10 nights. I debated writing a review after 4 days to say how amazing this hotel is! I’m glad I didn’t. The food, the hygiene, the cross contamination. I don’t even know where to begin, there isn’t enough words to describe the nightmare that we witnessed and went through. My daughter was sick one evening during entertainment (we thought oh maybe too much sun, sweets etc) but it didn’t stop for hours and then diarrhoea started. At around 2am after a few hours, nothing was staying down every sip of water coming up. My husband went to reception to inform them (they didn’t seem to care at all) and request a doctor, the doctor came very quick and immediately said my daughter was dehydrated and called for an ambulance. While waiting I witnessed another woman come down asking for a doctor because her son was been sick. The doctor left me and my daughter to tend to this other sick child while we waited for the ambulance but not before telling me he had taken another child I think he was around 16 earlier the day from our hotel with same symptoms! When we got to the hospital we were told by nurses that 3 other people from our hotel were here with same symptoms! After spending the day in hospital, blood tests, fluids etc we returned later in the evening. The next day we requested our room be deep cleaned. Instead no maid came, I rang and my husband went down around 4pm to ask where the maids are, we were informed they had left for the day! Reception told me we can give you clean towels possibly! (Bedsheets were stained at this point from my poor daughter) That night I myself came down with the same symptoms (fortunately I didn’t need hospital) Speaking to many other holiday makers it was clear this was spreading fast. Everyone was coming down with it. Nothing was done, we were told there was a “bug around the whole island) NOT TRUE. We spoke to many others outside our hotel and no one had it, no other hotel was like ours! It was lies. Everything continued as normal while we were there, no sense of urgency to help stop the spread of whatever this was! Now my daughter didn’t really eat meat while we were there so while the cooking and handling of the raw and cooked meat is diabolical, I believe it was just whole cross contamination and lack of cleanliness in all areas (especially dessert area) Such a shame of what should and could have been a great holiday.