Guest User
January 29, 2023
Rundown and dated. The place clearly shows a lack of tender loving care. It was once a beautiful country home but under a new owner that lives in Dubai you can definitely see the CRACKS. We booked to executive rooms, but on arrival we’re met t by the maid who clearly had no idea that we had booked. She tried phoning the manager but no answer, I then tried also finally voice mail. I left a message. Still nothing. We were then offered 2 rooms which we hadn’t booked, but at least we had a bed for the night. The rooms to be fair were clean, but been in Constantia one of the oldest wine regions in South Africa we were TOLD that there was no alcohol allowed on the premises. The whole place is run down the garden has fallen trees, the tennis court is a death trap and the swimming pool totally uninviting. There were tables outside some areas with food that had clearly been there for hours if not days. The Wi-Fi although free was a total waste of time, we tried in vain to book an Uber for some 40 minutes to simply keep been cut off. Everything about the place just feels unfriendly. After some 4 hours I finally got through to the manager to explain our unhappiness, she was far that si pathetic and simply put the phone down. Certainly would not go back.