Hilton Garden Inn San Juan Condado

A good hotel overall, well located, with efficient staff and a large room with views and a balcony. Breakfast should improve the quality of the products (natural juices for example) and more fruit. But in general we liked the attention and the services.

It's hard to comment on this hotel. I chose this new hotel to avoid the old hotel. However, the feeling I received is hard to describe. The house is relatively new. I booked a Bay view with a balcony. Then when I checked in, they said to upgrade it. The original two Queens were upgraded to a king and a sofa. This is not bad. At least I snore and my daughter sleeps in the outer room, which is less affected. However, from the afternoon check-in to the night before going to bed, the sofa bed was forgotten to be made. Second, the people who come at that time will never make the bed. There is no concept at all. My daughter ran up and down several times. The conditioner was gone and it was not replaced. It was forgotten to be sent when I asked for it. I asked for toothpaste and toothbrush, but they forgot to the sky. Finally, the front desk said when we came back at night, I will give you a few more, so that they don't forget again. Sure enough, they forgot the towels and toothbrushes after going upstairs. Nothing was moved. I couldn't help but call Ctrip, but they just expressed their gratitude and asked for a small amount of money. The receptionist at the door is a gentleman who speaks and never does things. How are u is so sweet. Don't think that Hilton breakfast will be good. It's standard American style, nothing to eat, and you have to ask the waiter for anything other than black coffee, and they are forgetful. We stayed for two days, and the pool service was normal. The second day, the cleaning, the hair on the floor was not cleaned, but the bed was made, the used conditioner was not replaced, and the replacement was thrown aside and not seen. My daughter said that Americans are good to make the bed. You are spoiled in China. The second night, I asked them for dental floss, but the two restaurants and the front desk said they didn't have it... The only thing I want to thank is Ms. Diane at the front desk before I left on the third day. She helped me with the late check-out and re-swiped the room card. She seemed a bit professional. For the rest, I'm not polite... Haha, I won't talk about it.