The Ivy Hotel
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Condado
The Ivy Hotel
1149 Magdalena Ave, Condado, 00907, Puerto Rico
Show on Map
Located in San Juan (Condado), The Ivy Hotel San Juan is within a 15-minute walk of Condado Beach and Casino del Mar at La Concha Resort. This hotel is 2.3 mi (3.7 km) from Pan American Pier and 2.5 mi (4.1 km) from Puerto Rico Convention Center.Show More
We Price Match
Amenities
Surfing
Outdoor swimming pool
Wi-Fi in public areasFree
Luggage storage
Business center
24-hour front desk
Opening times
Express check-in and check-out
All Amenities
Property Description
Located in San Juan (Condado), The Ivy Hotel San Juan is within a 15-minute walk of Condado Beach and Casino del Mar at La Concha Resort. This hotel is 2.3 mi (3.7 km) from Pan American Pier and 2.5 mi (4.1 km) from Puerto Rico Convention Center.
Show More
3.7/5
Very friendly staff, newly remodeled rooms.
All 45 Reviews
Surroundings
Airport: Fernando Luis Ribas Dominicci Airport
(4.3 km)
Airport: Luis Muñoz Marín International Airport
(8.9 km)
View on Map
Rooms
Guest Reviews
Services & Amenities
Policies
2
Modern Queen Room
1 Queen bed
Free Wi-Fi
Non-smoking
Air conditioning
Satellite channels
Cable channels
Telephone
Check Availability
8
Intimate King Room
1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Satellite channels
Cable channels
Telephone
Check Availability
3
Vibrant Double Queen
2 Queen bed
Free Wi-Fi
Non-smoking
Air conditioning
Satellite channels
Cable channels
Telephone
Check Availability
3
Double Tropical Oasis
2 Queen bed
Free Wi-Fi
Non-smoking
Air conditioning
Satellite channels
Wi-Fi in room
Towels
Check Availability
5
Tropical Oasis
1 Queen bed
Free Wi-Fi
Non-smoking
Air conditioning
Satellite channels
Cable channels
Telephone
Check Availability
Hide Room Types
Guest Reviews
3.7/5
45 reviews
Verified Reviews- Cleanliness3.7
- Amenities3.7
- Location3.7
- Service3.7
Average for similar properties in Condado
E
July 11, 2024
My experience was better than expected. The hotel is very clean and the staff is very friendly. I couldn’t expect anything better. i will be back very soon again. The ivy hotel is a 5 star for us.
Casalis
December 7, 2023
Totally reccomended, right at Condado’s district main street, easy access to everything, lots of restaurants around. We had a night flight so they let us shower and change before our flight
dpb
March 31, 2023
Very friendly staff, newly remodeled rooms.
Original TextTranslation provided by Google
Guest User
August 13, 2024
Lo único bueno de la locación es que esta muy cerca de las playas, restaurants y playas, adicional no tiene donde parquear los carros y tienen el lugar esta sucio y en especial los baños con moho en la ducha, adicional a eso la atención pésima. Para nada amigable.
Translate
Guest User
April 27, 2024
Very good hotel and best service thanks to Christopher Terres! Recommend to all guests, beach is near and all restaurants
Guest User
March 30, 2024
Without having stayed at the hotel, my rating is 1. I made my booking through ******* for 3 nights, with zero cancellation fee until April 6. After reading the terrible reviews of the hotel (which I should have done before) I decided to cancel and look for another hotel. Literally not 24 hours passed! I've been waiting for a refund of my money for almost a month because they charged me +200 dollars for booking. Neither ******* nor the hotel respond! If anyone from the Hotel reads this review, please help with the refund. Very very very poor administrative management of this hotel! Serious mistake that a page like ******* works with this type of establishments. If you are looking for hotels in San Juan, make sure it is not Ivy hotel
Original TextTranslation provided by Google
Guest User
February 17, 2024
Pros: not corporate...great location one block from beach...large, quiet room. Check in was easy, fast and allowed us to do so several hours early. Cons: Almost no housekeeping for us! We stayed 8 nights and although our clean the room sign was visible outside our room every day, our room was only cleaned 1 time! Dirty towels got stacked up on floor (see photo) and I had to ask for clean towels every day (and toilet paper eventually too). Trash backed up. I asked for a broom to at least sweep the sand in the room myself...was not provided with one (in fact each time I went to the desk to ask they took my room number for some reason...but nothing ever happened). Spoke to 2 different people at the front desk about getting the room cleaned on 2 separate occasions with nothing happening. We saw a cleaning person cleaning the room across from us and assumed we would be next...so we grabbed our things and left quickly...unfortunately no one cleaned the room. Kind of unacceptable and eventually unsanitary...as one of the front counter people said to me it should have been cleaned everyday. Hotel location etc excellent...hotel service poor.
Guest User
January 4, 2024
It seems that the owner of this hotel does not know what is happening in his business or is someone who does not know about hospitality and is trying to get his investment out in a very short time. They do not have enough staff to clean the rooms, there is no one to solve a problem at night, the beds are horribly bad, there is no parking and they do not inform it on their website, the rooms do not have a refrigerator or safe, or hair dryer , the bathroom door opens inwards and you have to wet your hair to get into the shower, there is no trash can in the room, they only change the towels if you request them, the staff is mostly very rude, the sheets and towels are of poor quality and they are a mess because of how old they are. In conclusion, the price/quality ratio is very low and based on our experience we do not recommend staying at this hotel, if it can be called a hotel.
Original TextTranslation provided by Google
J6798FXjosev
October 14, 2023
We purchased a Gustazos that included welcome drinks and Continental breakfast, which we did not receive any of them. When we asked for the Continental breakfast we got an actitud from the host, indicating that service is no longer available. We asked how can we solve this situation, because we paid for a stay with Continental breakfast included. The host continue with actitud and make some phone call. We were referred to another hotel and had to walk a block, where they had no Continental breakfast neither. So we had to purchase breakfast elsewhere, spending more money. Also the elevator is not in service. We had to climb four floors with luggages and absolutely no help from the hotel concierge or staff.
Services & Amenities
Most Popular Amenities
Surfing
Off-site
Outdoor swimming pool
Wi-Fi in public areas
Free
Luggage storage
Business center
24-hour front desk
Outdoor swimming pool
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Opening times
Parking
Parking
Business Services
Business center
Front Desk Services
Express check-in and check-out
Luggage storage
24-hour front desk
Languages Spoken
English
Spanish
Public Areas
Smoking area
No smoking in public areas
Elevator
Health & Wellness
Surfing
Off-site
Accessibility
Accessible rooms available
Pool ramp available
Safety & Security
CCTV in public areas
Smoke detector
Property Policies
Check-in and Check-out Times
Check-in: 16:00–24:00
Check-out: 03:00–10:00
Front desk hours: 24/7
Child Policies
Children are not permitted to stay in this room type.
Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of US$150.00 (approx. PHP 8,656.18) is charged.
Deposit Payment Methodscredit card
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 21 years old.
Paying at the Hotel
- Cash
Property Description
- Opened: 2013
- Number of Rooms: 26
Located in San Juan (Condado), The Ivy Hotel San Juan is within a 15-minute walk of Condado Beach and Casino del Mar at La Concha Resort. This hotel is 2.3 mi (3.7 km) from Pan American Pier and 2.5 mi (4.1 km) from Puerto Rico Convention Center.
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access and concierge services.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator.
Make yourself at home in one of the 26 air-conditioned rooms featuring espresso makers and flat-screen televisions. Rooms have private patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access and concierge services.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator.
Make yourself at home in one of the 26 air-conditioned rooms featuring espresso makers and flat-screen televisions. Rooms have private patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.