Hotels near Condado Beach, Condado

Went to this hotel this morning to enjoy breakfast like had on Sunday morning (Very Good) while charging my phone and waiting in the lobby A Gentlemen Named “Melvin” hotel staff member (refused to give me his last name ) said to me in a very arrogant manner that I could not sit down n the lobby area that’s was completely empty bc I was not a guest at the hotel. Mind you that I’m waiting for a friend to have breakfast. I proceeded to the bar area to order some breakfast bc apparently you can be on the property if your not consuming I ordered breakfast. Feeling completely humiliated and uncomfortable about the Melvin’s additude and approach towards me I ask the bar tender what the gentleman last name. Melvin noticed I pointed to him and proceeded to walk over to me and say we have you in observación if I don’t like what I see I will kick you off the property. I felt completely disgusted/ and humbled by the way Melvin spoke to me that is not how you treat a paying customer. Management needs to do better there are ways to communicate a message or policy without being rude and be littling another human being.

More of a 4.5 out of 5 but I didn't have that option. The hotel was very pretty, great lobby ( mixed emotions about the caged birds but I don't know their story so---) , great bar, friendly service, good food options although way over priced and just ok, not amazing. Although the Puerto Rican restaurant on the property Mojitos had great drinks and the friendliest service. We preferred eating here over the other on property restaurants but still over priced. I suggest eating every meal off property. Now that we know there isnt anything special about the on property restaurants, thats what we'll do next time. Getting an Uber is very easy and you're a very short ride from a huge number of restaurants. I posted some Google reviews of our dining experiences but i'll post some here, too. The hotel location is great, right on the beach and 10 minutes from Old San Juan. We had a beautiful view of the beach, ocean and amenities from our room. Loved the little balcony. I think most, if not all rooms have a balcony. The elevators were very fast, we were in the 9th floor. This may not be a big deal but even though those days are over for me , i remember long waits at slow elevators with wet, tired little ones, not fun. The time of year we went was perfect (late August) after thr high season, so no huge crowds. We were able to enjoy the hammock ”park” on the property and find chairs on the beach in a great spot. Speaking if the beach, if you're looking for waves you're not really going to get them. There's a man made rock border to prevent what looked like could be some pretty intense waves were in not for that barrier. The beach is kind of a calm bay but it's nice. A beautiful blue and watching the waves crash against the rocks is a great sight to see. Exploring Old San Juan was awesome. The beautiful colors, the architecture, the history, the narrow streets, it really takes you on a journey. Great shopping and besides the touristy t shirt places, there were plenty of great artisan shops. Old San Juan is still recovering from hurricane Maria (I know - it's crazy) so there are lots of streets undergoing road construction and some businesses that are shuttered but the construction doesn't get in the way and there are a shops and restaurants galore. The construction does mean sometimes you have to maneuver to avoid closed sidewalks and may be walking under scaffolds but sort of like any major city undergoing construction because of growth, not disaster. We visited two of Old San Juan's forts (look like castles) Castillo San Cristobal & Puerta de San Juan. You get two great walks through old San Juan to both of them. All uphill to Puerta de San Juan bur a good uphill, not so strenuous that you don't enjoy the actual walk. It was pretty hot so luckily, there were plenty of places to choose from if you want to stop and have a refreshment or lunch. It's pretty easy to get turned around on the narrow, intersecting streets but just keep your tourist map handy. T

Unfortunately, the high expectations I had for this place were lacking. First of all, I booked a deluxe room which included a TV in the room, sofa bed and was supposed to have its own entrance and privacy. As per the instructions on Hotels.com it stated that I should contact the property at least 24 hours in advanced for check-in details. I did just that and was met with a return message stating that I would receive the information prior to check-in on the day the reservation was to begin. Nevertheless, I didn't receive it until 4:15pm, mind you that the normal check-in times, as posted, are 3pm-10pm. Not only did I receive the check-in details about 1-2 hours late but also received a phone call with some confusing information. The lady informed me that my room had supposedly been ”overbooked” by the system and that my room wasn't available for my stay. That they would award me a room inside an ”apartment”, which is usually reserved for Airbnb and as compared to the deluxe room I had booked, included a larger space with a kitchen and other rooms which would be closed. I didn't really need a kitchen since I wasn't planning on cooking etc and was definitely skeptical and thinking how that happened since I had reserved the deluxe room days in advance and wasn't contacted for it at all. No other option was offered to me and I decided to go with it and give it a try... Unfortunately, upon arrival my skepticism was met with reality. All the access gates for the property are open, no locks, meaning anyone can enter the property at any given time. The only actual room which was open inside the ”apartment” didn't have all the amenities as the one I booked and the entire ”apartment” didn't have a single TV. Moreover, there were other people's belongings inside the room, ”apartment” and balcony, which in fact had a seating area but the cushions had been removed so it was useless. Another person's sandals, lighter and more surprisingly contraceptive pills were visible upon arriving. I found this to be unacceptable, specially during these times. I didn't feel comfortable and actually questioned the cleanliness and infection control, given that clearly no one had verified the lodging area and took care of the items which I previously mentioned. I felt unsafe at this time, not knowing if there was other people with access to the ”apartment”, given the fact that there were other people's items left in plain view. I contacted the property regarding the findings upon arrival and I didn't receive a response. I was confused about what to do since I definitely didn't feel safe and didn't know how to proceed since there's no front desk in the property. I never heard anything back and decided to vacate the property and seek lodging elsewhere. That meant having to pay for a hotel elsewhere and spend an additional quantity of money than we were expecting but it was a decision I made with my partner because ultimately we didn't feel safe!!!

No breakfast at the hotel, the hotel does not have a kettle, but there is a microwave and coffee maker. We went for 3 people, and the room had a standard double bed. If there were 3-4 people, we could put a double bed on the wall of the room. The hotel is less than 10 minutes walk from the Atlantic Ocean, but the beach here is relatively large, and those who like surfing can surf.

The staff were more than helpful, from the second we walked in Lewis immediately greeted us with drinks (free open bar) and gave us great tips on how to start our vacation. Also the communication between staff was top notch! I will most definitely be staying here again when I visit back.

The first room we were in was too small and the air conditioner was very loud. We could hardly sleep and the beds are full sized not queen sized. I ask three people could I change my room. I kept getting the run around, finally I found someone who could help. I paid a good bit of money to upgrade my room. We only had room service one time in the seven days we stayed there. I asked for service and the receptionist told me they give priority to people who stay there over three days. I BOOKED THERE SEVEN DAYS 🤬. I had to ask for towels everyday, if you are not going to clean the rooms, at least put clean towels in the room. This COVID bull about not cleaning rooms is BS. Do not buy the breakfast buffet. Just order off the menu and save some bucks. We will not stay there again.

Advantages: The hotel is not far from the airport, and the service attitude is very good. Although there are not many choices for breakfast every day, eggs are all made fresh. There are cocktails and various snacks at night. Basically, you only need to go out for a meal by yourself. Disadvantages: 1. The hotel is not on the seashore. The hotel's own beach needs to be walked for about five minutes. The scenery is of average quality. 2. The hotel has a resort fee of $ 35 per night, which is not so cost-effective. Overall it feels like a good choice.

The location of the hotel is good, just near the international airport, which is more convenient. But the hotel service is very general, and I am particularly dissatisfied: 1. We booked three superior rooms with a view for six nights, but only two rooms were fulfilled. One room defaulted to a small low-rise ordinary room. After many negotiations, the contract was barely fulfilled until the fourth day. 2. The hotel is very dishonest and added 78 yuan for other people’s meals to our bill. After we found out, the receptionist's attitude was extremely bad. After consulting with the restaurant manager, he admitted that there was a mistake in his work and refunded us 78 yuan. U.S. dollars, but not even an apology. This is disappointing because of the loss of intercontinental standards!

The sanitary conditions are very good and the facilities are new. There is an additional charge for parking.

Our stay at the Courtyard Isla Verde was during spring break March 31st ——April 3rd room was outdated with a musky smell immediately exiting the elevator the only day we got our room serviced housekeeping stole my Grandson’s Apple Watch and we flipped that room upside down to look for the watch when this was reported to the manager on duty they were very unconcerned and made it seems as if we were lying they never got back with us after telling my Daughter that security will get back with us the next day my Daughter had to be proactive and call them again she then spoke with the housekeeping supervisor who stated she was not aware of the incident only after my Daughter asked for Valet slips to show check in and out times to show the head of Security came and spoke with us we were gone from 10 am until about 6 pm and the watch last registered at the hotel at 1:45 and we were not there at that time the lady that is head of security proceeded to say that the person who serviced our room clean it about the same time the watch mysteriously disappeared but also made the remark that the housekeeper has been with them for a while it has been a week and we have gotten no response from our call and complaint to corporate office our the security lady who took our info Beware of this hotel not only do the employees steal and lie it’s in need of a major update we stayed in room 816 becareful the balcony rails are loose and they had two wedding receptions Fri and Sat night and the bldg were the reception was held is located right below the balcony of room 816 the music went on into the wee hours of the night