Where do I start with this hotel, myself and my husband booked 7 nights for our anniversary, we were not expecting too much but were still massively disappointed. The hotel has potential to be a really lovely place with amazing views. Unfortunately, our view from our room was a mountain wall with graffiti on. We arrived at reception and whilst waiting to be booked in a guest was there complaining they had mice in their room (AGAIN!!), as you can imagine this wasn't a great first impression. The food was poor quality with little choice, the grill area was far too small for the size of the hotel, the atmosphere was non existent, no music around the pool, and staff were miserable and rude; in fact, a guest decided to play their own music around the pool and was told off by the staff despite it being quiet. I had read previous reviews that hotel staff are rude and I thought well the guests must be rude to them first but trust me, this was not the case here. They are just rude and miserable. The entertainment staff were terrible and only interacted with the Spanish speaking guests. Getting around the hotel is incredibly difficult as there are so many steps so anyone with mobility issues should definitely avoid. Fortunately, this isn't our situation, however, we still struggled with the sheer volume of steps. We spoke to people who did have limited mobility and they had been put on 6th floor even though they had paid and requested to be on the ground floor. Our room was only cleaned once throughout our entire stay and we had to ask for fresh towels, the bathroom was not cleaned at all. We also had glass on the floor upon arrival, presumably from previous guests that had not been cleaned properly. The hotel apparently used to be two hotels that they have recently merged into one, which makes sense as it is very disjointed, it took us 20 minutes to find our room as its so big and poorly signed, with no help from staff. This hotel is supposed to be a 4 star however, I am utterly perplexed as to how this has been rated so highly. Definitely would not come back, very disappointed.
76 Reviews