Guest User
January 1, 2025
The structure is not bad, but the value for money is terrible. We stayed for two days at the Manatus Hotel. The property is not unattractive, and it’s fairly well maintained. The rooms are spacious and have two queen-size beds. The lighting in the rooms is designed for energy saving, and it’s awful, just like the lighting throughout the hotel, which is very inadequate. The tour guide, Ricardo, was excellent and took us along the river to see the animals. The restaurant staff, excluding Gerardo who was always kind and professional with us, was detached and lacking empathy. Especially the waiter in the restaurant who walked around like a bodybuilder, never smiled, and was cold and distant with us at all times. The front desk staff was always completely absent and asked us to vacate the room at 8:30 AM instead of the agreed time of 10:00 AM. The warm welcome we found in the beautiful country of Costa Rica was completely missing at this property, which has a terrible value-for-money ratio. We recommend they train the staff better and be much more welcoming to customers. More kindness and hospitality, less gym.