Hotel Cara Vita Cologne

Dom nah, Großes Zimmer im 4. Stock mit 3 Balkone, Gutes Frühstück, Sehr freundliches Personal, Kühlschrank mit im Zimmer, Kiosk direkt gegenüber alles in allem sehr positiver Aufenthalt.

Check in etwas umständlich. Der Code für die Schlüsselbox wurde nicht so übermittelt wie vereinbart. Erst nach mehreren Telefonaten code erhalten und wir konnten ins Hotel und dann in die Zimmern.

Good location but not great in my opinion, there are hotels at similar prices in a much better location. Nice and clean room, but very small and you can hear all the noises from neighboring rooms (we heard a gentleman snoring all night as if he were in our room). Reception practically non-existent. We were welcomed by a lady who only spoke German and nothing was explained to us about check out apart from the time.

I am booking a room via Booking on March 4, 2022, for a stay at the beginning of July in Cologne, during a very big event. On the same day, I received an email telling me "credit card has been pre-authorized to guarantee the reservation" 2 days ago I received emails from Booking telling me that the hotel is unable to debit my bank card , and that I have 24 hours to do so. On several occasions when trying to enter my Visa or American Express card, I always receive the same email from the hotel confirming that my cards have been taken into account, then a few minutes later rejecting them, even though they are both loaded. Barely 12 hours later, I received an email from the hotel telling me that they had canceled my reservation and that it was final. When I contacted Booking, they admitted that the hotel was at fault and asked them to revalidate my reservation 2 days ago. Mirta, the hotel manager, confirmed this orally to Booking, indicating that she would send a written confirmation, which never arrived despite several reminders from Booking. And as luck would have it, the same room on the same dates is now offered at €716 instead of €313.95