Hotel Cara Vita Cologne

Die Unterkunft ist sehr hellhörig und war nachts sehr laut. Das Parkhaus kostet 17 Euro pro Tag, das als Parkmöglichkeiten angegeben wird. Aber sehr zentral gelegen

I am booking a room via Booking on March 4, 2022, for a stay at the beginning of July in Cologne, during a very big event. On the same day, I received an email telling me "credit card has been pre-authorized to guarantee the reservation" 2 days ago I received emails from Booking telling me that the hotel is unable to debit my bank card , and that I have 24 hours to do so. On several occasions when trying to enter my Visa or American Express card, I always receive the same email from the hotel confirming that my cards have been taken into account, then a few minutes later rejecting them, even though they are both loaded. Barely 12 hours later, I received an email from the hotel telling me that they had canceled my reservation and that it was final. When I contacted Booking, they admitted that the hotel was at fault and asked them to revalidate my reservation 2 days ago. Mirta, the hotel manager, confirmed this orally to Booking, indicating that she would send a written confirmation, which never arrived despite several reminders from Booking. And as luck would have it, the same room on the same dates is now offered at €716 instead of €313.95

How people here come up with such a bad review is a mystery to me. My credit card didn't work on Booking and the staff kept my booking anyway - even though they no longer had any security. The room is smaller, yes, but it is clean. I even had access to a small "balcony/terrace". The staff make a lot of effort and are very accommodating. The breakfast is delicious and eggs are prepared on request. It is ideal for 2/3 days of sightseeing or for work!