Guest User
February 18, 2025
I accidentally left a folding screen mobile phone in the hotel, and I was already in the UK when I found it. I quickly found the phone through the help of Ctrip butler to contact the hotel, and Ctrip provided the hotel's contact information. I contacted the hotel by email, and the other party responded very quickly. I was asked to place an order with DHL myself, and the hotel helped with protective packaging. Now I have received the phone and it is intact. I usually don't report hope for lost items abroad, and this experience without danger really left a deep impression on me. Thank you Ctrip, thank you hotel!
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