Colnbrook Hotels with Wi-Fi

I stayed here for the 11 nights quarantine when returning to the UK from working overseas, the hotel side of things was pretty good however the security team were completely abysmal, they turned this stay into a miserable experience. My impression was that the hotel management had sat down and thought about what they could do to make the stay as good as they could. The check-in was quick and efficient, and I was given menus to choose food from for each of the days I was staying. The room was provided with a set of plates/bowl and metal cutlery (the food was delivered in takeaway containers with plastic utensils, so this was a nice touch), washing-up liquid and a dishcloth, full-size shampoo and shower gel, plenty of towels, hand sanitiser and wet wipes. There was a kettle, tea/coffee, small fridge and a good TV, and at check-in I was told that I could get deliveries made to the hotel (from local supermarkets, Deliveroo, Amazon, etc.) and they would bring these straight to the room for me, which they did. The food was good, and there was more than I could eat each day. The breakfasts were unfortunately quite repetitive and instead of toast there was warm soggy bread (I think this had been microwaved?). Every few days there was a small carton of milk with the breakfast, for making tea/coffee with. Lunch and dinner were good, and there was always plenty of extras to set aside for snacking on later. The hotel staff would also call regularly to check if everything was okay, and to ask if I needed anything else brought up to the room, this was a nice gesture. The quarantine package included 7 small items of clothing to be washed which was good. The 2 PCR test kits (on days 2 & 8) were delivered, collected, and the results checked by a friendly guy (I didn’t get his name) who was very polite and helpful with these. The security guards in the corridors were really, really noisy (through the days and the nights), and didn’t make any effort whatsoever to be quiet or to keep the noise down – out of the 11 night stay I was woken almost every night by them (it’s worth mentioning here that I’m more than 50% deaf); overnight they would gather together and talk very loudly, keep their radios turned up to full volume all night (I was able to hear both sides of every conversation most of the time, shouldn’t security guards be using radios with earpieces, so that ‘security’ conversations are kept secure?), they would play music on their phones in the middle of the night, and they would walk up and down the corridor throughout the night talking loudly on their mobile phones. The rooms have basically no soundproofing from the corridors, in the daytime this isn’t so much of a problem, at night it wouldn’t normally be, but with the security guards stationed there permanently (and making lots of noise permanently) this was a really major problem. I do of course understand why the guards are there, however there was also more than once when I saw the security guards

Booked 2 rooms for 2 nights at London Heathrow Guesthouse in Slough. The room was absolutely disgusting. Arrived late with 2 children so decided to stay rather than look for an alternative at that time of night. Slept on a towel I’d brought rather than the horrible bedsheets. My daughter slept on my coat. Couldn’t use the shower as I would have been dirtier when I got out than when I got in. The other room my friend stayed in was even worse. Didn’t return the following evening & eventually managed to book alternative accommodation that was clean. Tried to get a refund for the unused night. Hotels simply not interested & now not responding. Told them I wouldn’t be returning that night because of the state of the room. Refused a refund due to the “terms & conditions”. Room was cancelled before I left & cancelled because of dirty & damp conditions. Hotel claiming it wasn’t cancelled. Avoid at all costs.