Holiday Inn Express & Suites Clearwater/US 19 N

Whenever open the door feel strong smell inside the room.Also there are few bugs inside the room.I informed front desk people at the time of checkout.

Good location and clean room.

Great stay overall and staff was great. Luis, was exceptional who helped with the breakfast . Maid service was on top of our room everyday and happy to help. Front desk very helpful and attentive as well

My one night stay was great! It started off crazy due to a random stranger trying to follow me to my hotel. Upon arrival I was greeted by Jake. I was an absolute mess as I explained the situation to him. Jake was AMAZING! He took the situation VERY seriously but also added in some very much needed humor to help me calm down and relax. He was very kind and patient with me during the whole check in process even tho I was holding him up. He had other guests checking in and managed to multitask, work with me and also around me to accommodate the other guests. Jake was being extremely gracious throughout the whole process... asking if we needed any refreshments and making sure that none of us had any questions or issues before we left the front desk. There were maintenance issues that were affecting half of the hotel and many rooms were not available. Obviously, this is beyond the control of hotel staff. Jake wholeheartedly apologized that this issue was happening during our stay and assured us if there were any issues with our rooms....he would do is absolute best to accommodate us with whatever he had available. He made sure to let us know what time his shift was over and to please reach out to him if we had any questions or concerns. This was ABSOLUTELY the best check in service that I have EVER received from any employee at a hotel! And Jake upheld every single word that he spoke! Because when I came back down to the desk still shaken from my encounter earlier and believing that my air conditioning didn't work...he kindly explained to me that perhaps I was just still flustered and didn't notice the thermostat on the wall. But just in case there was an issue...he prepared another set of keys to another room and offered to walk back to the room with me to check the air conditioner and help me move my items to the new room if needed. Of course, he was right and no move was necessary. While he was there he pointed out some lovely elements to the room that he liked and helped me calm down so that I could focus on decorating the room for my friend's birthday dinner that I had planned for the evening. I thoroughly believe that if it had not been for Jake...then I would have been too rattled and upset to enjoy the evening. I am so thankful that he took the time to actually care about me as a person and went well beyond the extra mile to help me calm down, feel safe during my stay and make the birthday dinner amazing! Ed was also EXTREMELY amazing and helpful later on in the night. I can tell that he takes great pride in his work and taking care of the hotel. I have insomnia so I found myself walking around the hotel late at night trying to wind down and sleep. Every time that I would walk thru the lobby.... I would see Ed cleaning or arranging items or checking to make sure that the amenities in the lobby were working for guests. He was very helpful when I asked him questions about the surrounding area and certain types of places that I was looking for. H

Back again at my favorite Clearwater hotel! While the location is great and the rooms are clean and comfortable, the reason why I love it here is the staff. Not only are they kind, but they are helpful and always willing to do their best to make sure your stay is great. Monica helping me out with some info after I checked in, David for making change for my laundry and Jake for helping me out with my toothbrushes, because I of course for got mine. I know I keep saying this but really, the staff here get nothing but praise for how friendly they are!

This hotel really was welcoming. I highly recommend room was cozy and clean. Also breakfast was great and fresh. Luis in the kitchen really made sure we were set and had a great start of our day. Definitely will be coming back here for our next Clearwater vacation.