Armada Hotel

We had a fantastic time visiting the Armada! Celebrated our dad’s 60th with a gorgeous evening at Aileen’s Restaurant, followed by a fun night at Johnny Burke’s, the local snug with great live music. The staff were absolutely lovely throughout, especially Frank, who was a total hero and helped us jumpstart our car before we left. Couldn’t have asked for a better experience, 10/10! 😊

I am writing to express my deep disappointment and concern following an extremely distressing encounter with a member of your management team—specifically, the individual introduced to us as the General Manager, Frank—during a recent visit. What should have been a relaxing and enjoyable experience was entirely ruined by Mr. Frank’s shockingly aggressive and inappropriate behaviour. As a long-standing visitor to Spanish Point, with family ties going back over 50 years, I was appalled by the way he treated not only our group but also his own staff. It began when I simply asked a question about breakfast. Rather than offering a courteous or informative response, Mr. Frank replied in a short, dismissive, and incredibly curt manner. His tone was needlessly sharp and made me feel immediately uncomfortable. Shortly after, a group of men near us accidentally spilled drinks while carrying them from the bar. Instead of responding with understanding or assistance, Mr. Frank stood glaring at them, shaking his head in disapproval, and abruptly told them to “get up” in a condescending and rude tone. His demeanour was hostile and lacked any professionalism. The situation escalated further when he forcefully snatched a roll of blue paper towels from one of the individuals. His actions were alarmingly aggressive—so much so that it made several of us feel genuinely intimidated. My friend politely asked for his name, to which he responded by invading her personal space and demanding, in a threatening tone, to know why she wanted his name. His physical proximity, raised voice, and wild hand gestures created a scene that was entirely unacceptable—especially from someone in a position of authority. He repeatedly stormed off in frustration, waving his arms in the air and then returned multiple times, each time more aggressive than the last. When he approached our table, he leaned in close and insisted that he was not rude. However, his tone and posture were unmistakably confrontational. There was no attempt at an apology, no professionalism—only further aggression. At several points, my friend had to ask him multiple times to leave the table as his presence was so overbearing and hostile. She was so concerned she felt compelled to record the encounter for her own protection. His behaviour made us feel deeply uncomfortable and, as a woman, I found his aggressive stance and threatening tone to be particularly intimidating. It felt as though he was trying to assert control through fear, rather than lead with respect and professionalism. This is not the kind of treatment any customer should be subjected to—let alone from a person representing the management of an establishment. To make matters worse, when we later spoke with a member of the wait staff, she confided that she was glad it was her last day working there. When I asked her whether this was normal behaviour from Mr. Frank, she hesitated and appeared visibly afraid to respond—clearly intimidated by his pres