Best Dien An Hotels

I feel incredibly fortunate to have spent 8 nights with Ly and her beautiful family at this homestay during the Tết celebrations. I echo other reviews in saying this will be the best hostel/homestay you'll find. At Terracotta, you'll discover fantastic accommodation, beautiful service, great breakfasts, a delightful (and convenient) food menu, and the most welcoming and kind family. The homestay is a 10-minute bicycle ride to the Old Town. Rooms are immaculately clean and modern; the wifi is fast and reliable; laundry services are provided in-house with a quick turnaround. I felt so welcomed and cared for at Ly's homestay and will certainly return in the future.

Hoi An Reverie Villa is a bit far from the city center (8 min by bike) but quiet, spacious and clean room. Bike loan. Nice maintained swimming pool with deckchair. Rather diverse Vietnamese buffet breakfast. The staff are really lovely and accommodating. Free airport shuttle!

I've never left a hotel early before, but there's a first time for everything. This hotel is simply not as advertised. The photos used to advertise it are misrepresentative and I have no idea why it receives so many positive reviews (presumably because the owners are running it themselves and trying their best, but this is irrelevant if they cannot actually provide the service you have paid for). For what it's worth, a brief list of the issues we encountered (and see images): - nobody at reception upon arrival - dirty areas in the room - gym absolutely unusable (2 broken treadmills, rusty weights, filthy dirty room) - breakfast severely lacking in options (not like the images, but did have ants on the bread) - no furniture on our balcony (was told it was due to bad weather but others had theirs, said it would be put there next day, it wasn't) - safe didn't unlock, alarm went off (on second time of asking was handed an actual master key to fix it ourselves) When we decided to leave early (2 nights into a 5-night stay), we paid in full. It was our decision to leave early. The owner then proceeded to mark us a ”No Show” meaning that a) Booking would then charge us for the payment in full, and b) not credit us for having stayed at the property. (2 months later this still hasn't been resolved). To add to the facade, the owner didn't provide a receipt when we left and paid in full (another broken machine, apparently). We had to chase this after to prove we had paid in full and in order to avoid being charged twice for the property wrongly marking us as a no show. In all, this is not a place to stay, there are far, far nicer properties in Hoi An (more centrally located). Do yourself a favour and avoid.