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I love it soooo much ....my favorite hotel I wouldn’t go anywhere unless they don’t have a room ..

I've checked into this hotel for a 2 week stay and I was nervous checking in because of the reviews. I was pleasantly surprised. My one bedroom suite was very clean and smelled very clean. So far it has been a pleasant stay. However, the sofa seemed broken. It sunk in the middle as if the springs gave out. Also, there was damage on the fabric probably from cat scratching. But, we expected damage like that being it is a pet friendly hotel. It wasn't too bad. But the sofa slumping pretty severely in the middle has been very annoying. The bathroom was good but they have 2 towel bars that are very poor quality and broke right away. I know it is a Residence Inn but they can have towel bars that don't fall apart. This was very annoying because there was only 1 hook in the bathroom....nowhere else to hang our towels. The pool......I don't know why it isn't opened yet. It had water in it but no one is allowed in the area. Actually, the swimming pool room looks more like a storage area for chairs, large equipment, and other stuff the hotel needs to store. It doesn't look like they are actively trying to get the pool up and running for their guests' enjoyment. The weather was lovely while we were here. So I was looking for ”a” seat or ”a” bench, but there were none outside....NONE. I asked management about if there is a place to sit outside with my dog so I could enjoy the weather. Management said they threw out their outdoor furniture during COVID and are awaiting new outdoor furniture. Really? Since 2020? How about going to Costco or B.J.'s for a bench. Just a suggestion. Fortunately, the Courtyard Marriott, across the parking lot, has an outdoor seating area which we were allowed to use. It was very nice, had a Western exposure and a lovely breeze. The hotel is in a business complex which had many, many lovely areas to walk my dog and relax. Also had some great restaurants in the area. Breakfast......has really gone down hill! The days they had fruit, they only had oranges and bananas. Other days there was nothing! I asked the hostess if they had a banana. She said we have no fruit today, flat out none. No fruit salad, no fruit cups, no apples.....nothing! Muffins/bagels were each individually wrapped which was nice, but the muffins had a funny ”chemical” taste to them. Waffle machine....non-existent. There was a lot of empty counter space in the breakfast area..... I suggest you bring your own food. Coffee was nice and plentiful throughout the day. It has a great laundry room with very new washers and dryers. They accept your credit card and do a good job cleaning/drying without damaging the clothes. $2.50/load. Maid service is every day if you like. If not, you can place your garbage cans and dirty towels outside your door. Daily, there was someone picking it up. They did a really good job keeping the hallways clean. The hotel always smelled and looked super clean. So, all in all, it is a good place to stay for long-term and if you have a pet

Was very satisfied with the customer service and cleanliness. My family also, accompanied us and we were all granted our wish to stay on the same floor. The pancakes could use some work, very hard, over all the breakfast was good. I would be returning in the Spring, just for shopping.

The location is very close to Untermyer Gardens. The hotel room is quite spacious and clean, with a microwave and refrigerator. The only drawback was that the hot water wasn't hot enough when I took a shower.

Visiting customers temporarily stay for one night, the lobby is very spacious, the service is also good, quite satisfactory.

As others have said their parking fee is nothing more than total ripoff. This suburban hotel with an un-gated, unattended and unmonitored parking lot has absolutely no reason except greed to force you to pay $13/night. They are surrounded by a business commercial park and you can, in fact, easily just park in an adjacent lot and walk over a two foot grass ***** into their lot - it appears many guest do just that. And BTW they have no mechanism to enforce where you park and to know if you even parked in their lot. Hilton should be sophisticated enough to know how to protect the INTEGRITY of their brand and not to charge a fee that alienates so many customers. The hotel is otherwise what you'd expect - unexceptional.

The room is good. Early check-in requires half a day's room fee. The price is not high, but the deposit is high. It is surrounded by a school district, so it is very safe. There are also supermarkets, breakfast, and Chinese restaurants nearby. It is a good choice for business trips.