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Considering we received an ”upgrade” and the employee being very nice is the only reason this is not a 1 star review. We arrived late, around 11pm on a Friday night. We retrieved our key from the lock box and we're greeted by an employee who saw us thru the window. He came outside and immediately knew who we were. He was very welcoming, said ”Happy Anniversary” and explained how to walk back to our room. We we got to our door, the code we were provided did not work. We walked back to the front of the building to ask for help. He met us around back and gave us a different code which did work. In the dark of night and us rushing to shower and change for our dinner outting, we did not notice the ”imperfections” of the room. We returned at about 1am and went straight to bed after showering (there were only 2 towels which causes us to dry off with wet towels). The a/c never brought the temperature of the room down cold enough for a good night's sleep. We are early birds so we woke up some time between 5am and 6am. Our plan was to enjoy the resort for the entire day before heading out. As we turned on all the lights and began getting ready to head out for coffee, we decided to look out of the window at the pool. This is where we discovered the stick that opens the blinds was broken - no biggy we did it with out hands. While enjoying the view of the sand floor covered pool, we notice blood splatter on the window blinds. This triggered us to open our eyes and look around the room. We discovered blood on the second window blinds, mold on the bathroom walls, holes in the walls, unknown stains on the futon, and many misc scuffs, scratches, and paint chips throughout the walls in the bedroom. We were generally disgusted by this and decided to just leave. We gathered out belongings and went to check out. There was no-one inside and the door was locked so we just left our key and departed. I had booked this reservation thru a travel service and reached out to them about the situation. They contacted the resort and received a response saying ”the room is up to standard”. Therefore confirming that blood on the windows, mold in the bathroom, and holes in the walls is a standard for this resort. If that in fact is a standard they are proud of, it should be advertised as an amenities on their resort profile to advise guests who may not consider sleeping next to the blood of previous guests as a ”standard” for a $200+ a night room.

Annisssa was great and very attentive when my reservation for my last night didn’t come through. Bill the manager is super cool and he is really easy going. It’s nice to go to place where all the staff is not so up tight. The room was nice and only one spot o the sheets which I I call a huge plus! All in all it was a good stay.

Poor customer service. On the second day of a three night visit, I went to pick up my car from the hotel valet. After thirty minutes of standing at the valet stand I was informed that my car had been towed from the garage the night previously. After another two hours my car was picked up from the tow lot and returned to me. I was given the keys with no apology or explanation. The delay caused me to missed dinner with friends. I was never contacted by the hotel to apologize and unbelievably, to me, they still charged me $34.28 for parking upon checkout. They didn’t even offer to pay for the gas used to drive my car back to the hotel from pompano beach. Other than this extremely poor experience, this is a nice hotel. Relatively new, clean and well maintained. I have stayed here multiple times, although after this experience I will be looking at other properties in the area. There is a nice rooftop pool and several good restaurants in walking distance. The hotel does not really recognize status. As a Titanium Marriott Bonvoy member I have never been upgraded or even given water upon check in (water in room is $7 a bottle). Overall, I would recommend the hotel, but hope that the team there works on improving communication and service.