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We had a great stay. We were able to check in early for a $25 fee. Which was great. Disappointed that it costs $50 to use the pool during this time. That’s just my opinion, it is stated on the website. So we weren’t surprised. But just a huge charge for a pool. Our room did have a lot of river gnat, as the front desk called it and lady bugs. They sprayed our room but it didn’t help. Great views. Easy walk to multiple locations. Front desk was amazing.

We had reservations made through the hotel's website, but when we got there to check in at 3:30, we were told that our room wasn't ready. The staff member took my ID and credit card, looked me up, and then literally started yelling at me that there wasn't a room ready yet because they had been full the night before and were understaffed and unable to clean all the rooms in a timely manner. We did not understand why she was yelling at us, but when we asked when they would have a room for us she told us very angrily to come back in an hour. We returned at 5pm (check-in is supposed to be at 3) and had a very similar experience with a different staff member, who also got very belligerent with us and denied us a room after we stood in line and watched several others get their rooms. It was after 6pm when they finally gave us a room, and only because we did the online precheck in the hopes that it would secure us the next open room. It's unclear why the staff wouldn't do that for us (we had asked at 5:00 and got yelled at more), or at least explain to us that we needed to do online check-in if we wanted to get a room before 8pm that night. They were incredibly rude to us multiple times and treated us like we'd done something wrong even though it was absolutely their fault. We feel pretty strongly that if you can't staff your hotel it's probable that you are not paying your staff enough to attract workers. And either way, if you can't clean all your rooms, DON'T RENT THEM OUT. This problem should be the HOTEL”S problem, not the guests'. And no matter what, your staff should be trained to be apologetic when they can't do their job, not belligerent. Worst hotel experience I've ever had. After all that, the rooms were nothing special and the hotel was very noisy and difficult to sleep in because you hear every little footstep above you or door open and close in the hall.

This is a very nice spot in downtown Spokane. It seems to be an older building that has been upgraded and they have done a nice job. Our room was clean and well kept and the location is quiet even though it's in town. What keeps it from five stars is the minimal breakfast and the fact that a nearby street overpass seems to attract some sketchy people. Despite these, I would certainly stay here again.

The room was clean, the hotel provided free breakfast, not many patterns, egg bacon breakfast sausage, sandwich bread, yogurt, fruit, juice, but nutritious, enough for any esophagus. Free coffee and tea 24 hours, print service, free first 5 pages. There is a free ice machine in the corridor. In addition to accommodation, these additional breakfast drinking water services are very practical. The indoor flat screen TV can watch satellite TV, although there are many programs, but many advertisements. It is better to bring your own HDMI line, connected to the computer to find video viewing online. The bathroom is clean and hot water is sufficient. In short, the stay is quite comfortable. Best Western, I have lived in several cities and I have a good impression.

This hotel is much nicer than most LaQuinta hotels. Our room was on an upper floor, very quiet, fully updated and modern. Friendly staff. City area could be a bit sketchy depending on time of day, but parking lot is well monitored. Would definitely stay here again.

I was in town to visit family and had a nice safe haven at the Hotel Ruby! The staff was exceptionally kind, the room was clean and cute and the rates were really good. The location was great, I enjoyed getting up in the morning and going for a nice walk to grab coffee. A really good home base!

I was in the week of October 16-22, for a conference. The hotel is a fantastic location, in front of Riverside Park, which is the centre of Spokane, two steps from the congress centre, which reaches walking by the Centennial Trail, a path that costs Spokane River for 38 miles eastward. West. It is advisable for those who have to go to work at the congress centre. They also have the Starbucks in the lobby, and the strippers of long chairs in front of the TV, always in the lobby (very Stefano? :-) The rooms are clean and comfortable, soft and large beds, as in the American style. Then Spokane is a city in the midst of a fabulous nature, in the amazing Washington State.

We arrived last Friday and after going to bed had constant knocking from next door and loud people running and screaming. We called the front desk and after 30 min or so somebody came to stop the commotion. We are in room 228 and had upgraded the stay because we are here for 3 nights , we stayed at your hotel many times before. I am reconsidering staying at your hotel next time for our next trip to Spokane. We are also traveling with two vehicles and not having enough parking is difficult too.

Very clean and close to what we came for. Would recommend this hotel to everyone. They had a very good breakfast we didn’t get to eat any other meals there. The pillows were good the bed was a little to hard for my comfort not really bad just a little.