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I booked this Hilton hotel for 2days, 1night trip to visit Santa Cruz Beach Boardwalk and the Mysterious Spot. The hotel was located within an accessible travel distance to the two attractions. I booked a room with two double beds. The room was clean, and newly renovated. Parking fee was USD10. There was an extra fee for in-room WiFi. The heated outdoor swimming pool was a bit small and crowded in the afternoon. The pool water was not clean, with leaves, bugs and human hairs. If I visit Santa Cruz again, I will try other hotels in the area.

HR Training Needed The hotel is aesthetically pleasing, clean and has a great location (close enough to attractions, but far enough for some serenity). Common spaces and room are tasteful. Price point is agreeable. The check in staff was kind, helpful and accommodated our early check in as well offered local suggestions. I travel often on business and pleasure and have always enjoyed my stay at Sheratons around the world. We've had family banquets and have come to appreciate a high level of service at a Sheraton property. The Scotts Valley location fell far short because of one unprofessional, dismissive and rude staff member. All was well until it came to how the night staff handled noisy neighbors. It was 11pm on a Sat night. I heard a lot of chatter and boisterous laughs. It got LOUDER and woke up my kids. I called the front desk thinking it might be upstairs or next door. 10 min later a loud speaker comes on and the music is clearly audible and the bass vibates our shared wall. I hear several groups passing our 2 rooms in the hall and knocking on the door which opens and slams shut several times with ”Where's the party?” Lots of noise, yelling and expletives. Again I call and this time I say it's next door. Hotel staff warns them they are being too loud. At 11:40 the party gets LOUDER still. I decide to go downstairs myself to voice my concern and discuss any resolutions. The man on duty says you just called and I just talked to them 2 min ago. It was well longer than that. He was very curt and dismissive. When I expressed myself, he asked tersely and under his breath,” Do you want me to call them again? You know I can't make them do anything.” I asked for a transfer and asked who I may contact to address the current issue and compensation. He shrugs, ”We're booked.” I said ”Don't' you have an occupancy limit and do you enforce quiet hours?” He looked very bothered and irritable. He gave me his general manager's card and said he would be available Monday. He hardly let me get any words out. He exasperatedly said ” We're not getting anywhere going back and forth. You just want someone to yell at so I'm gonna get em for you.” He walks off towards the stairs. I feel afraid knowing there are a lot of people in the room next to mine and my children, likely intoxicated. I called the police department. By this time it was midnight. When he realized what I was doing he started jeering at me and interjecting. Calling me ridiculous. Saying how would I feel if he called my boss. I represent my place of work well as a professional and would have no issue with them seeing this review- so I said go ahead and he rolled his eyes. Then he yelled ”So you're going to call them for me doing my job? Oh, and YOU'RE GONNA GET THE BOOT!” Wow. I never raised my voice and he was being not only unhelpful but disrespectful to me. While I was waiting for the police, he came down the stairs and nastily and tauntingly said the party's broken up now you can get

We lived in this area for 30 years, and after 15 years away, came back for a visit. In my search for a hotel, I found the Best Western was the most affordable. I was very familiar with the location, but had never stayed there. I was pleasantly surprised! The gal at the front desk was very friendly and accommodating. She put us in a room which was on an upper floor, towards the back but away from the pool and highway traffic noise. The room & bed were very comfortable and had a great A/C system with a continuous fan, which was appreciated!!. The grounds and hallways were kept very clean. The breakfast was good with lots of choices and great coffee!! Only complaints, the bathroom area needs a hook or towel bar by the sink to hang towels on and the bathtub should have a bath mat. I had to put down a hand towel on the floor of the tub to keep from slipping. Otherwise - a great stay in the old home town!

This resort/conference grounds is in a great location, and has extensive walking paths through the woods (make sure you know what poison oak looks like!). My husband and I like our longs walks so that part was nice, although the trails are not well marked. However, the room was very small---no place to sit except the bed--and smelled like very old funky carpet. For the price we were very disappointed in the room. Mini fridge was provided, but no microwave--very inconvenient not to be able to even heat up a cup of coffee. They offered to rent me a microwave for $15/day!! Seems very unreasonable, especially because the restaurant on-site was only open for dinner. Luckily town was only a 10 minute drive away. We also had a terrible experience in their supposedly ”nice” restaurant. Terrible service, food was bland, and when they brought our bill she handed us TWO tickets--she had rung up someone else's dinners on my credit card in addition to ours! Wouldn't you notice when you handed someone two credit card bills at one table? The staff did not seem very concerned about this at all (maybe they make mistakes like that frequently??). Very shabby treatment. I lived in Santa Cruz for 10 years some time ago, and I know the property has been there a very long time---they think the have a reputation as 'top-shelf' resort in the area, but I would definitely disagree.

Let’s face it, finding a decent hotel room in a tourist town for under $150 is hard to find. I paid $130 and felt that since the hotel was clean and the man at reception was friendly it was money well spent for the night. Parking was free but a little tight. I had two beds in my room and a bath/shower. Sheets were clean, air conditioner worked, microwave and fridge worked, bed was a little hard but it’s a Motel 9....I would definitely come here again when I’m trying to save money. Should this place be under $100? For sure, but everything is getting more expensive...

You need to bring your own suitcase on the second floor, you can park for free, no matter what kind of room you order, all have a simple breakfast buffet. The door is poorly soundproof, but most people are very quiet. Some distance from the sea.

Standard American breakfast, free parking, gas station next to it, convenient for eating and shopping. It was nice to stop with the kids.

The place was neat and clean. Pool was warm and clean. Rooms are neat and freshly clean. We arrived Friday night and the front desk guy named Jordan was helpful and professional. I asked for a couple of favors and he was helpful enough to make it happen. We will be back next time when we are in the area!