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The hotel is mediocre at best. I would say it's probably a 2 1/2 star hotel. It's tolerable, but not good. They have valet parking (no self parking) which was $50/night for me. Ridiculous. Do NOT park here. The front of the hotel has several empty 15 min spaces that you can use to park, unload, check-in and then drive 1/2 a block to much cheaper and easier parking. In fact, directly behind the hotel is a parking structure that is better. The Room The Good: I had an ocean view room. I was nice because where it was located you could actually see the beach/ocean. The shower was hot and strong. The AC worked well. The Bad: Outdated. Everything in the room felt like it came from a garage sale. Not really very nice, nothing really matched. Smelly. The room smelled from the first day to my last day. Smelled like swamp gas all the time. Noisy. The walls seem to be paper thin. I was often woken up by the neighbors. The door had a 1/4 inch gap all around the frame. I could almost look into the hallway through the door. So everyone going through the hallway making noise was as bad as if I had the door was opened. Staff. The front desk staff wasn't very helpful. Not welcoming at all. Not to the point of being rude, but almost. Very unfriendly and unaccommodating. Bottom line: I would not stay here again nor would I recommend to someone to stay here. I heard good things about the Shore Hotel, and would probably stay there next time.

Breakfast is average, simple cold juice, fruit, ham slices, bread, potato chips, etc. However, drinks, drinks and snacks are free from the afternoon to the evening of 8 years. It is very warm.

1. We bought this hotel at that time and it was clear that parking was free and then there was no breakfast. Later we checked in that night and told us to pay $ 17. It was the breakfast fee, parking fee, wifi fee. I have to pay this money, I also find it very funny, and then the so-called breakfast is to give you a few cakes and drinks, nothing else. The point is that you must pay the price of $ 17. It feels like you are in a pit. It is clear that Ctrip did not explain these costs. It was only when I discovered that I had to pay. It was really furious.

Google review summary 3.4 Fair 449 reviews Rooms 2.3 Location 4.4 Service 3.2 What guests are saying ””Good place and nice atmosphere but a bit overpriced for the small portions.”” ”Good price for the area, definitely dated, and good service.” ”Found insects within the bed sheets, staff dont help with much.” More Families 3.3 Couples 3.5 Solo 3.4 Business 2.8 Priceline 6/10 · 13 reviews Trip.com 4.1/5 · 30 reviews Reviews Search reviews People often mention Marilyn Arroyo 1/5 a minute ago on Google WORST SERVICE EXPERIENCE. I would not recommend Hotel Carmel. I am frustrated with this place because I wanted to like Hotel Carmel, it's quaint and had character but the customer service was the worst I've received, hope to never experience again. I paid third party, arrived May 14-15 and took a loong time to check in, which is fine, I wasn't in a rush, but it was strange that I had to fill everything once more, provide my card and ID (standard). Once in the room, concierge came up and told me he had to swiped my card and charge me since he had not (despite having paid third party which had already been reiterated and confirmed downstairs). Figured it was for deposit. Wrong, charged for much more than I had already paid for the night, which was substantial. Then went downstairs and showed the transaction, another concierge assisted, reversed the transaction but took a looong time, guys I'm not kidding you, and I am patient. Told me the valet for $38 (it said $25 valet on my email receipt with the 3rd party but oh well) and resort fee will be waived once I check out. The next morning I mention it to the lady and she was oblivious, said it was already charged, she wasn't aware and I would need to speak to the the concierge, manager that night. I asked for a written email since I didn't want to go through the hassle a third time when I called, she did not want to, although it's a standard method of documentation amongst customer and company. Between the lack of communication, professionalism, training, documentation, process, it's a zero star.

The location is very good, going out is the beach. Service attitude is generally friendly. You can ask the room for slippers, toothpaste, toothbrush and hot water. The room is very new, there is a shower room and the bed is not bad. Recommended room breakfast, very good, the uncle of the meal is very humorous. Feeling partial business, not too diligent service, but as long as you ask, will respond quickly.

A flawless experience from start to finish, Casa Del Mar made our experience wonderful. We could stay there forever! The staff were amazingly helpful and friendly and the AMEX Fine Hotels & Resorts benefits were superb, too. Our room looked out directly onto the beautiful beach & boardwalk, and the jacuzzi tub was an amazing added bonus! The outdoor pool & hot tub were amazing, and just perfect to watch the beautiful west-coast sunsets. We also enjoyed the bar and a nice breakfast overlooking the ocean in the morning, and the free bike rental service to bike to Venice Beach. The entire experience was brilliant, do not hesitate to stay at this amazing hotel and make sure you make time in your schedule to enjoy all the amenities on offer.

The prices of hotels in this area are pretty competitive,so don’t don’t be fooled by the shore hotel’s rates! The hotel is nice, in a prime location, and each and every staff member was kind and extremely helpful. We met Ramon on the first night of our stay and he and the rest of the staff have been nothing but personable, helpful and attentive. To top it all off, the hotel food is actually better than some of the much more expensive restaurants in the area. Moral of the story: stay at the shore hotel, you won’t be disappointed!

This is now the only hotel I'll consider when staying in Santa Monica. Everything about my stay here was excellent from the moment I stepped through the front door. This is a boutique hotel that knows how to do good service. The staff were all, ALL, exceptional and went above and beyond. They were friendly but also discreet. I had a small room facing the rear (the view wasn't special but I knew this when I booked) but it was such a comfortable room. The design elements throughout the hotel have been very well thought out. The bed was perfect and I slept like a baby all three nights. The shower and bathroom were excellent as were the bath products. The robes! Wow. I never consider buying one and I came close (didn't have enough space in my luggage). The design throughout the hotel is so well thought-out. Its stylish but comfortable. Everything is beautiful. The restaurant Sirena was also delicious and should be stopped at for at least one meal. I really can't wait to stay here again.

This is a little gem of a hotel. It’s a retro place that’s like stepping back in time, yet it has all the amenities you need, especially the fastest wifi ever. The rooms are remodeled quite nicely with a beachy vibe. Our room was barefoot clean. Comfortable beds, great pillows. This is a unique little place, a remnant of the past, but it sure looks loved and taken care of. If you’re a fan of uniformity, don’t stay here. This place is special with a wonderful staff. A very short walk to the Pier and all the restaurants nearby.

Although the hotel is a bit old, it is well maintained and clean. The toiletries are Diptyque, and the toilet paper is tied with a small ribbon~ The service is very good. When I arrived at the airport, I found that I forgot my passport at the hotel. They helped me find it very efficiently and I didn't miss the flight. They also specifically said that I didn't need to tip, which is what they should do. Disadvantages: The balcony is so small that I can't stretch my legs when sitting on the chair.