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We stayed in this hotel in March 2022 and it wasn't bad at all. We had no shower gel, and no maid service but they said that was because of Covid. Okay. We just stayed there again this past weekend, for 4 nights, and the place has gone downhill a lot in 6 months. No one mentioned there was no maid service now unless you're staying a week or more. You must get your towels from the front desk. Add to that, they were still out of shower gel and we had to once again get in in a cup from the front desk. The young blond woman working the desk in the day is helpful, at least she responds and smiles when you look her way or need help. But the women at night were engrossed in their phones, never even looking up. It looks sloppy and very unprofessional. The male housekeeper in my hallway (third floor) had his hip-hop music so loud, I could still hear it once I got in my room. Our room was also across from the electrical/mechanical room so the men would talk loudly outside our door. (Note the room number 350-AVOID). Trash sat outside rooms because, once again, there was no maid service for under a week, and most of it was there my entire 4-night stay. I also made note of a plastic fork in my hallway EVERY day I was there, even AFTER housekeeping had cleaned some of the rooms for guests who had checked out. There was also trash in the elevator daily. The carpeting in the halls was dirty, too. Our room was somewhat clean, but I could write my name in the dust on the TV stand, and the kitchen needed a major cleaning, as well as the refrigerator. We needed ice but there was no ice machine, so you had to make ice in your freezer. The pillows smelled of oily hair, which was a huge turn-off. And our room description said we had a ”recliner” but we had a sofa with a lounge side. Big difference. Of course the frosting on the cake was the fire alarm going off on Sunday morning because someone down our hall didn't know how long to pop popcorn. SMH This hotel is drastically, and I mean DRASTICALLY overpriced at $133-151 a night. I would say $59 TOPS would be the max, once I got a peek at the place. Anyway, I would strongly urge you to avoid this place and seek one of the hotels in Beachwood off Chagrin Blvd. That's where we'll be on our next visit.

The employees are very professional and they are accommodating to the guests, especially me. Thank you Jeff for your assistance in helping me currently during my stay here. The breakfast is amazing here and the staff are always willing to help the guests, especially me.

The surrounding green environment is very good, the Italian restaurant is quite authentic

As a Diamond Honors member, I stay at a lot of Hiltons. The staff here in general are not the best – I’m not the type who needs to be patronized and hate insincere hotel greetings, but on many occasions during my stay I walked by the front desk when no one else was around and the staff did not bother to look up and say hello or goodbye as just a common courtesy. Poor training or no motivation?  Also, I asked for my room to be made up specifically because I was running low on shampoo, soap and conditioner – they came and did the room but did not replenish any of the supplies as requested. So I asked a second day if they could replenish the supplies, they came and dropped off about 3 body creams (which I already had and did not need), no conditioner and two shampoo. They also did not replenish the coffee or coffee cups when used cups and empty creamer were sitting right next to where they left the shampoo. This is just plane laziness and ticking off tasks rather than really listening to guests.  Also, I was really looking forward to using the hot tub, which was out of order. When I asked if it might get fixed during my stay, the guy laughed and said it had been out of service for well over one year. What possible excuse can there be for not being able to fix this for over a year? If you do not plan to have it, why have it sit there embarrassingly out of service and to disappoint guests?  It shows a poor commitment to maintaining the hotel, also noting that the clock in the pool area was not running and on two days I had to run back to my room to use my towels as there were no clean towels by the pool. Just plain sloppiness.  Lastly, as a Diamond member, we used to get free breakfasts no questions asked. Now there is some new choice system which was poorly communicated – I apparently received honors points instead of free breakfasts, but only learned this on check out and was not given a choice. So I got surprised with a large food bill when I assumed I would be getting free breakfasts. Very disappointing if you are taking things away from customers and poorly communicating about this, this change is not a good one for customers and NO, you are NOT offering us more flexibility if we are not aware of the choices, you have only added complexity and disappointment. When I complained about this at check out, the front desk person had zero compassion, never apologized or thanked me for being a Diamond member. Nothing huge was wrong but there were certainly enough small things wrong and clear signs the staff here fall short of what I expect when I visit a Hilton.

Hilton hotels are my usual go to place to stay…you can’t go wrong. This location was no exception. Clean, comfortable, friendly staff, great breakfast options. As with most places I stay these days when traveling, I would love if Hilton hotels would go back to firmer pillows. The industry in general seems to have decided everyone prefers a soft, fake goose down pillow. Personally, I feel like I am going to suffocate during the night and have difficulty sleeping on one The above is not a negative for this location, just the industry. I recommend this location and would stay here again.

NEVER STAY HERE. Not only is this hotel dirty, the staff is rude, condescending and absolutely nasty. Checked in for a work trip and went up to the room where we found mold in the shower. When I turned on the sink to wash my face the water came out yellow. My coworker and I expressed our concerns to the front desk and asked for a new room or a refund. The woman working the counter, Leslie, answered her cell phone and told us to wait a minute before helping us so she could talk to her friend. She then refused to address our situation. She stuck her hand in my face numerous times, cut me off and essentially told me that we could just be without water so we should be pleased with what we have! Apparently there was a water main break that they neglected to tell us about at check in. Needless to say we promptly cancelled our reservation and will be staying at a different hotel. Never again will I give my money to ANY choice hotel specifically because of my terrible experience with how this situation was handled. I work in customer service and 100% understand that this issue was not her fault but the way she handled the situation put such a bad taste in my mouth that I recommend that you don’t waste your time and pay the extra few bucks to stay at different place with better customer service, clean rooms and water that you won’t contract lead poisoning from. Also check out some other reviews on google to read about someone else’s experience at this same hotel with gnats and dirty bathrooms!

This hotel was so nice and the lady Sierra at the front desk was lovely. We stayed in a suite. It had a living room area with bathroom and shower and a separate bedroom with another bathroom and shower. It was very quiet. Would stay here again and the Indigo was awesome

Literally perfect. For the same exact price you can't beat the features and luxurious feel of Home2 Suites. (by Hilton-Cleveland Beachwood) Pros: - The bed was unbelievably comfortable. The rooms are incredibly spacious and have a very modern/luxe feel to them! (Can't stress enough how there truly isn't anything even comparable or as nice as this place... *& I have been to a LOT of hotels as I travel for my career.) - Rooms are sealed every day after a (clearly very thorough) sanitization/cleaning process. - Staff was very welcoming at the front desk, as was the housekeeper on the fourth floor, every day; they all had a smile on their face and actually engaged in more than the benign platitudes of business culture... Cons: I can't buy a king suite as an apartment and live here. I want to live here but this is a hotel, not an apartment.. I have to go home and leave this fantastical-cozy-cute-beautifully-blissful place.