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The environment is very good, cost-effective, food is free, there are Chinese restaurants and KFC opposite

I will write a second review after my stay, but wanted to write a review right away (while I was thinking of it) about my experience with a Representative. I had an issue regarding my stay, and spoke with Sonya on the phone when I called to discuss it. She was kind, empathetic, caring, while still maintaining fantastic efficiency. She quickly did some research, and suggested several solutions. Again, I haven't even stayed yet, but she's making me feel so much better about my trip and the brand as a whole. I had a horrible booking experience with Traveluro, but Sonya was able to really help me feel a lot better. I appreciate her fantastic customer service.

We had a 2-night stay booked. It was comfortable and very clean. The staff at the front desk was helpful and responsive to our request for some toiletries that were needed. The full breakfast that is served was delicious and Candy, the breakfast attendance staff was attentive and made us all feel very much at home. A great value for the price.

Although there are some tech issues with this place (resetting the room Chromecast would not get it to work and neither would the phone pairing/dishwasher is crazy loud/shower pressure adequate) the relaxed and comfortable atmosphere compensated sufficiently for this stay. Holly and the other staff make you feel like you're visiting with family (but not too close family) - like cousins - in a good way. So I felt welcome and the room and bed was comfortable, piling three of their marshmallow pillows enable me to get sufficient head support and the pool and gym are good enough for a short stay. Kitchen set-up is just enough to do the basics but has everything you need, the large fridge is great. The area set aside for dogs was well established and attended to, all the walks were regularly cleared of snow. As buffet breakfasts go I thought it was better than average at this point, with a small but well chosen selection that can cover all tastes and was not the usual dried out recycled buffet fare.

The clerk explained couldn't use hilton points in person. So very reluctantly she called hilton for me as I ask her to. Did it on her cell phone and she handed me her phone was made to feel very awkward. AT one pointed I apologized for her being inconvenienced to which she made no eye contact with me and mumbled under her breathe. Not to mention her appearance was a cross between punk rock star meets the age of over 60. No problem with the room except the carpet was worn very thin and you could see spots where drinks had been spilled and not shampooed clean. Also I ask for late check out 1:00. She wasn't very accommodating. But said she'd be there and remember my request. Needless to say house keeping knocked on our door at 11:00. Oh yeah, she did ask me if I wanted the water I was entitled to. When I told her it was my birthday she offered me a free candy bar. Upon check out the clerk still seemed annoyed I didn't get good vibes as far as customer service was concerned. Will choice a different hotel next time I go to MGM for a concert.

We came to the area for a graduation party. From the check in with Angela to our check out was great. Our rooms were nice and clean. We had adjoining rooms. If there was a complaint it would be the bed was to firm for me. Also, because of the weekend and the amount of people maybe housekeeping could have been a little more present in the common areas. Especially the elevators. I saw a guest almost slip and fall in the elevator due to water from the guest coming back from swimming. The bar wasn't bad. We had catered food from the hotel for our event. The beef was to die for. Excellent taste. The nice thing is there are some stores and other restaurants close by. If in the area will definitely stay again.

Pros. Hotel has a good location. Rooms are good. Nice lobby. Lots of parking Cons. Openly censor Fox on the TV. No extra service what so ever. We never saw a maid or room attendant once in a 4 night stay. The room was nice, the outdoor mall has nice stores. Lobby is large. Parking is somewhat offsite, but quite easy and convenient

The hotel is clean overall, but the air is dirty, really dirty. Although my king suite has a large clearly visible stain in the middle of the floor near the section between the office desk and the bed; otherwise the room was a good price for the money. I just got out of the hospital today and the real problem I have with every Extended America Hotel from here to Florida that I recently stayed in ;(and 5 in the Cleveland area since May 2023) is that knowing that 41,000 deaths occur from Secondhand Smoke and Death Exposure to secondhand smoke each year; they do nothing about protecting non-smoking Extended Stay America paying customers being forced to walk through a floating sea of disgust and death to enter the building. Secondhand smoke kills 7,333 annually by lung cancer. Secondhand smoke causes 33,951 annual deaths from heart disease. If you stay at one of the Extended Stay America's that I have stayed in recently you will be forced to walk through cigarette smoke because smoking restrictions posted about where you can smoke and not smoke are not enforced. Everyone smokes at the front entrance to of the building because they don't give a damn about anyone but themselves, they are all selfish bastards and Extended Stay America does not make them care. Yes, I will probably leave, although I sought to stay here a month but it is hypocritical to complain and not take action. The complaint is my first action and if no changes occur, I will move out. If the State and Federal government's can go after the prescription drug companies, what about the Second Hand Smoke contributors? In 2021, the number of reported deaths involving prescription opioids totaled 16,706 and the Drug companies paid billions. The number of deaths from Second Hand Smoke was 41,000. Hotel's that do not enforce the no smoking policy should be looked at as a major source of contributing to Second Hand Smoke and former Hotel guests who develop Second Hand Smoke related complications should be able to recover damages.