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We arrived a little bit early and our host was happy to check us in and offered us a room by the pool on a beautiful day. He also provided us with information on activities we could do in the area while we were visiting which was really helpful. The inn is well cared for and kept beautifully. The location was perfect for our needs.

I love Holiday Inn Express and try to book through IHG whenever I travel, or when I travel with my daughter (2 weeks ago we went to Detroit to see Taylor Swift, stayed at HIE Southgate, which is wonderful). I am in Lockport alone tonight and on the 3rd floor. Last room to the left, facing the road. I will say there is significant road noise, I'd request a rear facing room if booking here again. The room is immaculate. I used to clean as a teenager, and I check everything. VERY-VERY clean. Everyone was friendly, from the man who checked me in to the maids I passed in the hall (I was half an hour early, no issues) although I did not get the room I booked through IHG (I am in the rewards program). I had booked an accessible room. I need both knees replaced, so stepping over the edge of a tub is challenging without my *assistant* (my daughter) but there is a grab bar in the tub, and it was okay. If I had noticed before taking a nap upon check-in I would have asked to move if there is a sliding door type shower or anything easier to get into. I think I got this king room because my general preferences on the IHG rewards site are always ”upper floor” and ”away from elevator”. I usually travel with my daughter so it's not an issue if a knee locks up and she is around to help me get out. The website shows a ottoman and table by the sofa, plus an easy chair and ottoman. Another reason I booked a king room, to have an ottoman to elevate the really bad knee. I used my suitcase. I checked the site and no accessible rooms were available tonight, that could be the reason for the switcharoo as well, who knows? Would stay again. I can't stress enough how clean this place is. Beds are the usual comfy HIE beds. I do wish the AC unit had a ”constant fan” option, for white noise. A herd of elephants seem to have checked in next door. I use white noise to sleep. The AC uses a thermostat and I can't find a way to override the on/off feature and just set it to *fan only*. I brought earplugs, if the elephants don't get settled in before I do those will be handy. Would reccomend. There is a pool, and breakfast is always good at HIE, you just have to get up and down there before it's gone. I know the drill. I usually set an alarm, eat and then sleep a couple more hours. This is a family friendly place, clean and convenient to Buffalo, Amherst (University of Buffalo), Clarence or Niagara Falls. You'll save $ staying here rather than Ni Falls or B-lo, and it's a very safe location. Downtown Ni Falls is sketchy. If you stay here be sure to take 78 S to Niagara County Produce and get some deli things, produce and garden stuff of you are into that. It's a gem! I always make a point to stop when in Lockport. You'll also be near several grocery stores (take 78 north to get to TOPS and Walmart, (I think Aldi is still there as well) . The resturaunts are up that way too. 5 min drive. Lockport is a small city surrounded by countryside. Olcott Beach on lake Ontario (a cute

Overall it was a good experience staying in this hotel. Room were clean and spacious. Staff was very helpful in providing information. Breakfast was good just they need to be more proactive to refill the stuff once it is finished.

# praise# Satisfied with the cleanliness of the ground, the decoration of public space, service, and lighting in the room; the hotel facilities are not bad, it is relatively new in the United States during this time. The service was very good. At that time, I had to wash clothes and there was no silver coin. The front desk directly helped to cushion the money to wash them. At the same time, the whole process was very enthusiastic to us. A little shortcoming is that we booked Trip.com. When the front desk operated, I mistakenly deducted my credit card at the time of Trip.com's room rate, and returned it later. I will choose this one next time.