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Had a little trouble checking in but the hotel is in a great location and very clean

I was here visiting family for a couple of nights and when I arrived, they asked if I had a reservation which I did, promptly got everything ready and not that this is needed, but I am asked by IHG if I was recognized as a Diamond Member so about half the time, I say no, because the staff don't ask and that was the case here, I'm just another customer and that's fine with me, but I have to let IHG know this for their records, As I exited and entered the hotel on occasion, not a ”Hello” not a ”Hey How are you”...nothing, just no acknowledgement at all and with these 20 and 30 somethings, I have encountered this, not with the older generation, the thing that confuses me is they are in the ”Hospitality” business.....trust me...nothing hospitable about what I have encountered lately and that's this location too, so if you do stay here....don't expect any pleasantries....this generation don't work like that, not sure who trains them or where they get their training, but here's a lesson for ya'll.....If you are in the Travel and Hospitality business....act like it!!! but....so glad my generation knew what hospitality is and still does.....as far as the room itself, it was nothing special....just your typical hotel room and overpriced....doubt I'll be back

If anything went wrong it went wrong at this hotel. The employees are great but the “general manager” has no leadership. which made the nice employees under her hopeless I was there for 5 nights. My room was never cleaned except the first day when I asked the cleaning crew to please clean it. I went to the front desk and ask them to please clean my room the rest of the stay. It wasn’t cleaned. I asked every day that the missed it and it was not done. The first night my Tv did not work and I called the front desk and they said I had to change the port in the tv from one to two everytime I turn the tv on. Ok I will deal with that but the volume did not work. I called back and they asked if I wanted to change room. This was at 11pm and did it want two move the two of us after we had unpacked for 4 nights. I asked if the maintenance could look at it on Thursday. That night the ac fan did not cut off all night. So that morning I asked if they could look at that also. Did not happen. Called back and talked to front desk and said the maintenance guy left at 4. The only way to stop the fan was to cut off the whole system. At night we had to get up and Cut it off from being cold to hot. They said they would fix TV and ac on Friday. Did not happen. The Saturday night manager came up and could not believe what had happened to us and said she would move us but the hotel was full. So I went to the Sunday morning manager “ the most unprofessional person I meet the whole stay and said” since I refused to move rooms the first night she could do nothing.” My wife and daughter stayed with a friend because ever morning they woke up with sore throats. I was told the general manager would be there on Monday at 6am. I was going to leave at 5 to drive back to Richmond. So I waited and at 6 the front desk person, Very friendly told me that she didn’t come in till after 8:30. I left my number for her to call me when I was in my car. I call back at 2pm and she had left for the day. Left my number again and had never heard back from anyone. I was staying for graduation week and the rates were over $350 a night. Very frustrating. Gold member from Hilton.

I stayed here one night, but would have stayed the entire weekend, if they had availability. The room was very clean. It was a little small, but it felt cozy, not claustrophobic. I got in late and left early, so I did not take advantage of their amenities. That being said, I would happily stay here again.

Didn’t expect what we got for the price. It is a suite with a kitchen and full size fridge. The bed was firm and comfortable. The bathroom was recently updated clean and nice. Front desk friendly and helpful. You can even “borrow” stuff like pancake maker, books, toaster etc. They have a snack room we’re you can get coffee tea or buy snacks… lots of em. Lots of eating places all around good location.