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As a solo female traveler I book at hotels where there is a restaurant or bistro offering a light dinner and a glass of wine. I prefer to not to have to go out at night in an unfamiliar city. I booked at the Courtyard Columbus Phenix City/Riverfront SPECIFICALLY because their website stated there was bistro that would be open ( I checked the hours) so I could have a light dinner, glass of wine and then go to my room. Upon checking in, I confirmed that the bistro would be open and was told that it was closed for renovations. I look over and there are clearly no renovations going on. So I had them check a Marriott that was closer to the airport that said they had a bistro (asked them to call) and tjhat bistro wasn't open either. So to not have to search for another hotel at the last minute I said I would stay, but, asked about an upgrade for the inconvenience of having to go out and find somewhere for dinner I was told I could ”upgrade” but would ahed to give up the free breakfast. Which really isn't an upgrade. So, not caring so much about breakfast, I took the room. The next morning as I was leaving, I dropped my key in the box and walked past two women working at the front desk and neither one said thank you or have a nice day. I was a guest walking out with my luggage and neither front desk person acknowledged me. As I walked out the door I yelled back thank you and only then did the women at the front desk acknowledge me. If your website says you have it, you need to have it. You must always acknowledge your guests as they come and go. Basics of hospitality.

My stay was very disappointing. I specifically selected this hotel over other hotels in Columbus because they list they have a heated outdoor pool. This feature was so important to me and my family members that I was willing to pay the almost $300 night and the valet parking of $12 a day. Well, the pool was not heated. Same cold water as any other outdoor pool. Multiple requests up to the maintenance manager to heat the pool was denied. Another disappointment was the rooms do NOT have smart tvs. Just basic cable with no availability to stream Netflix, Prime videos, etc. So to get around this, we had to screen cast from our phone to the tv. What hotel does not have smart apps for screening?? On the positive side, the day supervisor was helpful, the desk staff was nice but needs training in problem solving customer issues and offering solutions other than just saying no or I don't know, the hotel building is relatively new and the valet guys were awesome. Needless to say, I cut my stay short and will not stay here in the future. This is not what I expect from a 4 star hotel.