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When my wife and I arrived to check in there were 10 people in front of us at the front desk. There were three very busy front staff helping guests. Tasia, who helped us check in, was amazing! She answered questions, was very efficient, polite, and friendly. The rooms were comfortable and clean. The grounds were well maintained and inviting. Breakfast was outstanding. There was a great selection on the buffets, a chef making waffles and omelets MTO and the staff couldn’t have been nicer. They were quick to refill our coffee too!

This hotel shows Double Tree on the map, and the street tag is also Double Tree, but it is Hilton, so don't hesitate to go straight in. It is estimated to be cooperative. However, the facilities and renovations are in accordance with the standards of the Hilton Hotel, and the charges are normal roadside motel prices, so the price is very high. The first floor room has a balcony door to sit in the garden and have a cup of tea.

Stayed here for 1 night. Didn't realize until we pulled up this is a motel, not a hotel. It's between two major roads, so you hear the traffic. Room was clean, king bed was comfortable although the furniture is old. Good to have a microwave and refrigerator. No hot water for either late night or early morning showers, just luke warm. There's a 14 mile paved trail (South County Trailway) right behind it for exercise. COVID brown bag breakfast included a bagel, apple, and honey bun with coffee (no juice). Evening clerk was nice, morning not so much.

I booked three rooms for two nights. Changing the reservation to get rid of one night took an hour on the phone as they bounced me between central and the local hotel, and I never got a written change confirmation. My daughter had. a smoky room. In the middle of the night she screamed and banged on our door. An intruder, she said, had opened the door to the adjoining room. The phone didn't work, so we went to the front desk and the clerk did not call security, but decided that my daughter must be wrong and it must have been a refrigerator door banging. So, we had to wake up the other daughter to put the terrified daughter in her room. I asked the clerk for a refund and she promised the manager would call soon. He did not call until I posted the online review Hilton requested. Management refunded $80 (which was inadequate), but did not solve any of the problems for subsequent guests x. Hilton corporate refused to get involved. No fix for the refrigerator door. No check of whether the lock was picked. No cure for the smokey room. No followup on the reservation change problem. Contacting three ”team members” did little good , as they simply are not into meeting customers' expectations or solving problems so future guests will have a better experience.

I stayed in this hotel for my business trip. The location of this hotel is very convenient, easy access to highway and the train goes to Manhattan directly. I used the train to travel Manhattan, it was a easy access to the time square. The room is clean, I was very impressed seeing the staff sanitizing heavy traffic areas. The staff is friendly and when I was there, one of the elevators was broken, but the staff helped us to carry the luggage to the room. Before I left, the elevator is repaired. This is quiet impressive of the service. It seems customer service is priority in this particular hotel.

Convenient location, polite service, quiet room, it is not convenient to eat around! There are more black people staying! Convenient location, polite service, quiet room, it is not convenient to eat around! More black people staying

Valet parking, excellent service, large rooms. When I arrived, there was a feeling of Alice in Wonderland.

This hotel refused to offer the rate I booked online. Refused to believe that I work for the government. Spent 15 minutes in the back leaving me at the counter only to tell me they would not honour my rate. I'm a silver member. I've never had this issue before. I used the computer to book myself in at a hotel 20 minutes away only to have Joel then say he'd honour my rate plus give 2000 points??!! Why the change of heart?? I have never, ever been treated so poorly at a hotel. The lobby was crowded and it was humiliating. My loyalty to the Marriott brand is gone.

The hotel looks old, but it is well maintained and belongs to the HILTON hotel. The room has no way to open the window, it is a bit wet. The hotel front desk Xiaohe is quite willing to chat. It was very convenient to book the airport where Red Dot’s car went.