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We stayed there on Friday January 5. We used digital key. We had stayed here before. It's an ok hotel. We got our room on the 3rd and highest floor. The ice machine was broken on the 3rd floor but my husband was able to get ice on the second floor. We returned on January 15th. We again used digital key to check in (no need to go to the front desk). Our television was blue and we could figure no way to adjust the color. The ice machine on 3rd floor was STILL broken. As we were sitting there, our door opened. My husband saw the man who tried to get in, the guy was given our room as his. My husband went to the front desk and asked about the mishap. The front desk lady (an older woman) apologized and said she was trying to fix everything. The poor guy also had to go back to the front desk to obtain an unoccupied room. At one point, we had 3 rooms assigned to us in the app. When we left on the morning of January 16, we checked out at the front desk. We explained to the younger front desk person what had happened. She agreed that she had NO idea how someone else got a key to our room. I asked about the ice machine and said that we had been there 10 days earlier and she said, ”I think they are waiting on a part”. When I explained that our TV had a blue picture, she said, ”I think that someone is working on that”. We are Hilton Honors members, and thought that Hilton had a guarantee. We got nothing for our troubles. Not really even an apology, just excuses. Though we will probably continue to stay at Hilton properties, not sure we will stay at Hilton Garden Inns in Dothan again.

The hotel has spacious rooms and a little free parking. These are two only good things. The rooms are smelly. The airco is not properly balanced! The breakfast is terrible, the worst we have had in the States, so far. Very limited choice. No warm food. When we came to breakfast very early at around 7 am there was only one yoghurt, 2 beagles, no spoons and there is no space to eat. You have to take everything to your room. The hotel is built in a very cheap way. You hear everything. All sounds from outside- and it is situated at a busy street and you hear all other guests, especially those above you, every move. I could barely close my eyes. And furthermore internet is not working! It is 2024 how is it possible? We would never get here back. Avoid this place.

Excellent Front Desk Team Clean rooms Very easy access to food, shops and other activities I recommend this hotel for a day... or an extended stay! Basic needs are already in the room Other amenities were available - grill, pool, basketball court with great housekeeping staff who maintained the area very well

Very roomy accessible room on the first floor. Room was clean and had no lingering odors. Staff at check in and checkout were very warm and considerate. Guest room service attendant was very accommodating.

Room smelled like urine upon waking. It was so strong I initially thought it was coming from the mattress we were laying on. Turns out it was coming from the A/C. We didn’t notice it upon arrival as there was a strong air freshener/cologne smell in the room. The tv screen was damaged as if it had been punched at some point. There were stains all over the ceilings. Also, the staff (which all seem to be related) is also very pushy about check out and if you are packing your car at 11:00 they will start harassing you every few mins until you leave.