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We specifically chose this hotel because it had a pool. Our group had two hotel rooms, with a total of four kids who were excited to swim after a long drive to the hotel. Upon checking in around 6pm, we received a card stating the pool would be closing at 8pm. When attempting to go into the pool area, we noticed the doors were locked. We asked the front desk representative why the pool was closed and she stated it was because there was no lifeguard on duty. The representative then called her manager, Becky, who said it's not the hotel's fault, but it's our fault because we didn't ask if the pool was open. It is assumed all amenities are open and accessible, unless otherwise stated. We were then told by Becky that it was because the lifeguard called out, and no one was able to watch the pool area. I stay at Holiday Inn Hotels around the country, and i have never seen a lifeguard at any pool. We also have photos of multiple signs stating there are no lifeguards on duty and we are swimming at our own risk. We had four very sad and crying kids because we promised them swim time when we arrived. Your manager, Becky, should be ashamed of her poor customer service, rudeness, and lack of understanding. We are owners of Holiday Inn timeshare, and we have never experienced such awful service. This definitely does not make me want to book another Holiday Inn, or recommend Holiday Inn to anyone.

I've stayed at this hotel last year and I had a favorable experience. This time I would say the stay was a different experience. What a difference a year makes! The hotel is fairly new and appears to be decent when you arrive. When I got to the lobby there were two people waiting for the hotel clerk who was no where to be seen. After about 15 minutes the clerk waltzed to the front desk and proceeded to take care of the people in front of me. For some reason it took an inordinate amount of time to check the people into the hotel. No idea why. Then I finally got my turn and it took about 2 minutes. I get to the room and I find a pretty nice set up with a one bedroom room with a kitchenette and living room. Upon examination I see a lot of issues: 1) The walls appear to have had holes in them that were newly patched but not painted (see picture); 2) There are burn holes in the rug in the living room (see picture); 3) The remote in the living room has no batteries; 4) The body scrub is empty in the shower; 5) The safe is locked shut. I guess I don't understand how this room was rented out with all the issues. Also, who checks the room to make sure the remote is functioning, the body scrub is filled and the safe is operational? Seriously, here's a thought for management: Instead of all virtue signaling signs in the parking lot for parking for vehicles carrying multi-persons and EV's, how about just getting the basics down in the rooms and get people at the front desk that are present? It really shouldn't be hard! I will say that the two ladies that were making eggs, french toast, home fries and bacon were delightful! They were cheerful and easy to approach. They made great eggs too! Overall, I'd say get it together Element Chelmsford! You are missing an opportunity here. I travel a great deal on business and personal and I can tell you I will be avoiding your hotel in the future!

It is the nearest hotel to Lowell Downtown. It is quiet near the road. There are no restaurants and supermarkets around. It is suitable for driving. The hotel has special facilities for the elderly and disabled. Suitable for passing through Lowell, short stay, no elevator, luggage needs to be moved by yourself.

When searching for the best hotel stay for a business trip close to Lowell, MA, I called the Hampton Inn in Westford, MA and that is when I spoke with Yolanda Munoz - she answered every question and with professionalism and kindness! I was fortunate when I checked in that she was the staff member who welcomed me and because of her, I enjoyed a great stay! This is a fabulous hotel close to Lowell and surrounding towns, etc. I also want to add that along with the welcoming hospitality this was a very clean hotel! Would stay there again for sure! Thank you, Yolanda - you made all the difference!

It has been 10 years since I've been to the Westford Regency. I was Manager of Corporate Services for Aspect Software for many years and handled corporate travel and did many functions there. At the request of a friend, we went for Sunday Brunch today. The food was practically inedible. Got their at 11:00 when Sunday Brunch started. All of the entrees were overcooked and so dry you could barely swallow the food. The menu listed on the website said they had a carving station of beef, Turkey and ham...it was brisket and pork. The shrimp cocktail was overcooked and hard as a rock. ....never have I had shrimp cocktail so bad. Even the desserts and muffins seemed old and dry. The only thing edible was the omelette station because it was made fresh. So for 2 people it cost $94 with tax and tip for food that was absolutely horrible. This hotel has the same furniture since the 90s. The entire hotel hasn't been renovated in so many years. Won't be returning!!! Very disappointed!

Great location. Pools awesome for the family. The only reason Im giving this review is because of one person who made our Christmas weekend. A nice young lady named Kelsey. We struggled to get proper service until she came on. She went above and beyond to make our stay as comfortable as possible. She was the saving grace. Literally moving as quickly as possible for any need. When I went to the front desk unless she was working. I would wait 5 10 15 minutes for help. I checked in on Christmas eve an Checked out Monday. All 4 days the only time I felt helped was when she was working. I probably would have checked out otherwise. I would have went across the street to the Regency. When I come back. Which I do often, only the night usually. Some staff were OK, there was only one who truly knows what customer service. Thank you to her. My stay waz great because of it.

While this hotel was a little higher price than we normally pay, it was worth every penny. Our 7th floor king room looked almost brand new and was exceptionally clean and comfortable. This was one of the quietest hotel rooms we have ever stayed in, not even any noise from the hallway. The wifi was fast and reliable. There was a small fridge in the room and a microwave available in the lobby/vending area. The walk-in shower and spacious bathroom felt like something from a much more expensive hotel. While there is not any dining or shopping within walking distance, the location is convenient to Boston and Concord/Lexington.

Wow. The service and staff interaction at this property was incredible. From EVERY person at the front desk to EVERYONE at Starbucks. Room was clean and appropriate. I’d hire every person for my company based on their friendliness, professionalism and enthusiasm for great customer service. HIGHLY recommend!