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We had an excellent experience here. We had a death in the family and were trying to find a place for all of us to stay and had been having a hard time finding a place for the 8 of us. Kim was amazing at trying to get us rooms altogether and at an affordable rate, doing whatever she could for us to make us comfortable. The rooms were all very clean and my mother, who has been in the housekeeping industry for 37 years, was very impressed. Overall this was a good experience for all that was happening at the time. Thank you from The Barrett's.

Ça serait bien de mettre un panneau indiquant l’entrée de l’hôtel, car les chauffeurs mettent un temps fou  à trouver l’entrée piétonne de l’hôtel. Pour avoir été dans les 200 premiers clients de l’hôtel, je suis vraiment triste de voir comment les devenu, l’ascenseur, les traces de cheveux sur les murs, c’est juste incroyable les traces de demain également c’est dommage

The check-in and front desk guy was very nice and smooth. The room wasn't really good but we were ok like that until the night came and we went to sleep. The room started having a bad smell and we couldn't sleep at all because of that. Early morning we went to the bathroom and we saw 2 roaches around the toilet. Then, we also noticed the toilet wasn't attached well to the floor and when we used the toilet was moving to the size, lining creating a gap between the floor and toilet. I went to the front desk to tell the lady, who was there, about the issues and she told me someone would fix it before our return. So, before we left the room, I stopped again to confirm everything was clear and the owner was next to hear listening to me and she confirmed again everything. I told her they would have all day to make these corrections from 9:00 am to 6:00 pm. Guess what! We came back around 6:00 pm and the room was exactly the same as we left it. even the roaches were on the floor killed by us. Not even new towels, or cleaning or nothing was done and the same smell and roaches. So, I went back to the front desk and this time was a guy and who told me he would have to call the owner (the same person who knew about this). So, they sent a man who did not know English (we don't care if they know what to do) with a gallon of roach killer from Home Depot to spray while we were there including my 6-year-old son. I asked him about the toilet issue and he did not know anything about it. Finally, they offered us to move to room #106 and which was a little bit better but still had some smell. It was horrible experience especially for that price.

I am a Hilton Honors Diamond member. I enjoy staying at different properties across Hilton's portfolio. On a recent leisure Amtrak trip I decided to visit Winter Haven, and chose this property as it appeared relatively close to the station and nearby many chain restaurants. The walk between the station and the hotel looked to be a little dangerous, as there are no sidewalks on the road west of US 17. So I called Uber, and a short ride brought me to this hotel. I had checked in online the day before and chose my room, so I went directly there upon arrival using the Digital Key. The room was certainly ample for my needs and provided a good night's sleep. The bathroom was clean and had good counter space. No issues with hot water. The area is a busy commercial district, and as such there was a lot of traffic making it difficult to cross the street when going to my dinner place of choice. Spring Break in Winter Haven? Breakfast in the morning was good and it tided me over until my next meal back on the Amtrak train later on. Since I had enough time and the weather was beautiful, I decided to risk walking carefully back to the station. My concern with the walk along R Street was not my biggest problem. It turned out that there was heavy intersection construction at Cypress Gardens Blvd. & US 17, and all sidewalks and crosswalks were technically closed. With a suitcase it wasn't easy dodging the cones but I made it. Should have sprung for the car service in this direction too. Overall I recommend this property and would stay there again.

I stayed there for hurricane Ian. I was very impressed at how welcoming the staff was. All the staff did a amazing job for my entire stay. The hotel is very clean and maintained. Overall a wonderful stay.

I've driven past this property so many times while in town and always thought it looked kind of cute in a retro kind of way. The grounds are well-manicured and they have little pavilions with tiki lights next to the ”lake”. So, on this trip, I decided to give it a try. First the positive points -- the owners are friendly and welcoming, the room was technically clean, and the WiFi was good. However, the rooms are extremely shabby (and not in a shabby-chic kind of way). I could deal with shabby...what I could not deal with was the extremely thin walls. By ”thin” I mean this: it's best if your just put your TV on whatever channel your neighbor is watching. Trust me. Also, you will hear every single word your neighbor utters in their room....every. single. word. Finally, don't be surprised if you wake up in the middle of the night to the sound of your neighbor snoring. I am serious.

STAY AWAY FROM THIS PLACE! There simply are no words to describe how horrible this motel is. Filthy, putrid, or raunchy don’t really quite cut it. First, we were surprised that there was a $100 deposit we were not told about when we placed the reservation, but as it turned out, that was the least of our concerns. When we walked down to the room, the first thing we saw is that it looked as though the door had been kicked in, and shoddily repaired. Great first impression! Then we opened the door, and from the sidewalk we could see an old armchair that was filthy. But that doesn’t tell half of it. We walked in and were immediately hit with an indescribable stench! The floor, wall, furniture, bedding, EVERYTHING was dirty. We immediately closed the door and went back to the office and told the manager we could not and would not stay there, and politely asked for a refund. At first, he got pissy about it, saying that the room was cleaned after every guest, yadda yadda, and offered another room. Since we didn’t think another room would be a whole lot better, we said no, and again asked for the refund. When he hesitated, I said that if it would be a problem, I could just call the home office. Then he said, understandably, that he could not offer a refund until his employee checked the place out, so we could show him what we meant by dirty. So, we walked back to the room with another employee, a really nice young guy. When he opened the door he almost gagged! When he walked back to the bathroom (we hadn’t even gotten that far!) he pulled his shirt collar over his nose to try to block out the odor! When we went back to the office, the manager sheepishly mumbled something about how they had just changed the cleaning crew last week, or whatever. My advice is, if this is the last motel available in the area, sleep in your car. It will be a much more pleasant experience.