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Friendly staff and free drinks in the afternoon

Upon arrival, we were checked into room 223 only to find the room was already occupied! I returned to the desk and the clerk was dumbfounded and rebooked us in 246. Upon opening this door, we were met with the most rancid smells of smoke and musty carpet. At this point there was no way we were going to stay at this location so I advised the desk clerk and we left to stay at one of the several other area hotels, without incident. This hotel is filthy, does not have an entry ramp nor an elevator so all luggage must be carried to access the lobby and the 2nd floor rooms, no apologies or explanations offered by front desk staff for the issues, carpeted stairwell was strewn with debris and all this was noticed within the total of possibly 10 minutes that we were on site. Lord only knows what the rest of room would have looked like if we would have gotten inside any further! Do not stay here. I am shocked that Wyndham is even associated with this locations, it is not at all like any prior Wyndham locations we have stayed. Extremely disappointing.

The location is very convenient, the itinerary has changed, on the basis of the original two nights, Trip.com helped merge the order, but unfortunately the front desk did not get it. Communicate with Trip.com customer service overnight, solve the problem

The Burnsville location has incredibly friendly staff, ready to help at any hour. We stayed 5 nights and got great service from everyone. The breakfast was delicious with lots of healthy choices. The hotel is clean and cheerful. We felt so refreshed after a swim in the poll and soak in the hot tub. Really value the kindness toward the environment they have by doing away with the small bottle soap / shampoo/ conditioner and providing with large dispensers in the shower. Location is wonderful; close to shopping, parks, skiing, and a variety of restaurants. Check in and out went smoothly. Can't wait to come back!

Good breakfast, close to the outlets, parking lot, big bed, convenient transportation, 20 minutes drive from the commercial and industrial areas, staying here next time.

My husband and I stayed here with our two dogs for five nights; we did the same in May 2021. It’s a convenient place near our family, they have large suites and common areas, and electric car chargers. It feels like a home environment, with the staff being readily available but also giving guests privacy and flexibility to enjoy their amenities. The king suite was like a little apartment with separate bedroom and a kitchenette. We were about to set up our Roku for our favorite streaming shows. Apparently the property was just purchased by new management and they have an entirely new staff. Christina was brought in to help train the staff and help the property get back in shape. She and maintenance man Evan were hustling to accomplish all of that and we witnessed considerable improvement within the few days we were there. Their staff is wonderfully diverse and quick to help. If you choose to stay here in September 2022, expect to report some maintenance issues. If you have any problems, do not hesitate to ask for help. We look forward to visiting again next year!!

The Staff are extremely friendly and helpful. The General Manager, Jason Mercord, the Front Desk Supervisor and the night auditor, Dia Taliafurro, went above and beyond to help with a friendly smile and helped scan items, email them to a property claim I was dealing with. They even offered some helpful advice. The property is well taken care of and very clean. Whatever I needed they were able to accomodate. I would highly recommend this place to stay. There's a lot of business minded people, pilots and flight attendants.