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Arrived in the morning and we were able to check in. Our room overlooked a pool area, with chairs, opposite the entrance of the hotel, situated at the side. The room was excellent, the shower needed a descale. The rest of the room was great, but enough storage areas, no drawers, just a wardrobe with hanging and shelves. The pool outside looked great, but on closer inspection, had flies and other bits floating in it, I didn't see this get cleaned in the 3 days we were there. not enough sunbeds around this area there were only 3. The cleaning was exceptional, everywhere was clean, room was cleaned well, and had a turn service in the evening. There is only 1 restaurant, which was very busy at optimium times 7pm - 8.30pm so either go before or after as there is lomg quesues for some areas. The food quality is great with a wide selection of choice. for breakfast/lunch adn dinner. Waiter service was slow in the evening. Sometimes getting a drink was painful. Coffee unless was a cappuccino was not great. The beach evening was Ok but food was lukewarm and disappointing - getting a drink was nigh on in impossible. They had entertainment every night we were there, and it was good quality. But had to either sit in the restaurant/outside, or on extra tables that were set up alongside the pool and on the bridge - as no outside entertainment area. There isnt enough bars, there is a swim up bar, that doesnt really have other seating around or easy access to get a drink in the day or evening. The rooftop bar doesn't have enough seating and staff were sometimes there and sometimes doing other jobs! - There is room for seating, not sure why this is not utilised. Bar at the Beach is a great set up, but again staff were sometimes limited and had to keep going off to other bars to refill drinks, limited all-inclusive drinks. The Gin was not good; Cocktails were OK but not great. Other drinks were extra paid $10 for a G&T with Tanquery one evening as sick of the terrible Gin. Beer was Ok. Need better drinks on all inclusive or more reasonable price for drinks if these are extra, I think they should be included as in other good all inclusives - kept running out of sparkling Wine (presseco). No bar in Lobby. So this was very limiting. Beds in day on the beach with umbrellas or shade were taken very quickly. There was availability but the hotel was not at full capacity when we stayed, think this will be a problem if 100% full. Limited availability of beds around the pool. Spa facilities again are quite small, I had 2 massages 1 was a back massage, which was great the other I upgraded from my free back massage to a full body massage which was supposed to be aromatherapy but was more like a sports massage!! left several bruises on my arms!! So beware. The gym was Tiny and didnt really have enough equipment or space. Overall the hotel room was excellent/staff good, but Bars lacking and drink quality low, with limited entertainment after the nightly show

Spent three nights at Tulia post-safari with a friend and as others have said, our experience was perfection. The setting, the beautiful gardens, the ocean, the meals, the nightly entertainment, the huge spotless rooms with AC, the all-inclusive drinks, it was all just what we needed. But what makes Tulia special is the wonderful staff who will be your friends from the moment you check in. It must be 6 to 1 staff/guest ratio and most of them somehow know your name (and your favorite drink) by the first night. It's a really special and fun vibe and if you only want to relax they understand this too and you will have plenty of privacy. They even arranged an outdoor screening of Lion King when we mentioned that this movie is how we know ”hakuna matata!” We almost cried when we left and had we not already paid for our next resort across the island, we would have cancelled it and stayed longer at Tulia! Special shoutout to Kirui and Peter who watched over us the whole stay and made sure we were happy from the moment we checked in; to Jonas at reception; to our favorite bartenders Moses at the beach bar and Felix, Emmanuel and Abdul at the main bar; to Lillian for the best massage ever, and to Lucas, our favorite Maasai guard who always had a smile on his face and loves to dance. We hope to return as soon as possible!

We stayed here for one week in a superior bungalow in December over new years. The welcome was lovely and personally met by the guest experience manager with a refreshing cold wet flannel and a chilled fresh juice bought to you as well. Once the paper work is done you get shown around your room. Our bungalow was big and clean with a big comfortable bed, the room was cleaned and mopped and every day, in the evening a turn down service where they also sprayed the room and removed any rubbish. There was a kettle, fridge, coffee machine, hairdryer , a free safe with the key on your door key ring and fresh safe drinking water which is replenished every day as well as drinks in the fridge. We booked directly with the hotel and booked the experienced couples package which included 7Nts all inclusive, airport transfers, trip to the spice farm and stone town. Food is cooked to order you get a breakfast and lunch menu with specials at lunch and dinner is a new menu every night. All produce is washed in bottled water and ice is also made from it as well. The food is delicious but the service doesn’t match the standard which lets the experience down. We could be waiting up to an hour for food and drinks get forgotten so you have to re order again and again. It’s a shame as having this organised in a more efficient way would only improve their guests experience, there are enough staff but seem to hang around chatting or polishing glasses with their backs to the guests. The staff are lovely and genuinely seem happy at work and always have a friendly welcome and or smile for guests. Tips are in a box at reception and divided to all staff. Service is slow around the pool and we didn’t see any snacks or offer of them. The pool bar hardly ever has anyone there serving. The jetty is a lovely place to lounge as there’s a lovely breeze and even though the tide is way out they have made a pool to reserve sea water which is cleaned every 2 days, there is a bar at the jetty as well but again you only get service if it is staffed even though it says it’s open 11-17:00. They have a tip box at reception that gets divided among all staff so this is a good incentive for them to all do their best. They also have a basket for any donation for the less fortunate in the community which was lovely. I purchased some sanitary pads when we went to stone town and put them in there. There isn’t much outside the hotel so you can’t just go for a walk. There is no beach due to the tide and the mangrove it’s just sandy mud in the day and when the tide comes is it’s right up to the hotel. They do have a transfer service to and from a beach which is an 11 minute drive and you need to book it the day before. All you need to do is purchase a drink at the beach bar for the use of their beds. You take beach towels from the hotel to use there. The general manager and guest experience manager are around for any needs or questions you have. Due to the resort being small they r

Beautiful relaxing holiday. Definitely worth a stay if you want to be away from the crowds. Resort is clean and staff are very friendly and always helpful. Not a swimming beach, but pool is awesome. If you can, do the all inclusive as small water is $1. Small glass pineapple juice $3.....(also check all that the travel agent tells you....get everything in writing). Enjoy your holiday....