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Intended to be a happy return visit after some years turned into a hugely disappointing experience for myself and my wife. Hotel is certainly not 5 star compared to others in Portugal; - bedroom acceptable but bathroom needs work on water egress from under bath after showers - toilet tissue seems to be rationed. Breakfast hot buffet not very enticing but selection of fruit and cereals fine. Two restaurant options available for evening meals - bar food or one other depending on the day of the week! Bar food menu very limited and the main restaurant very overpriced. Food quality acceptable. In general and with a couple of exceptions, we found that staff were a tad rude/abrupt on occasions (reception, night bar floor staff and golf shop in particular). Golf: Having obviously suffered from a very hot summer the course was in appalling condition with fairways and rough indistinguishable on some holes. The greens were also in very poor condition. The bad state of the course was sad to see as previous experience was so positive. We did however play one other nearby course where the greens were magnificent and fairways passable so I don’t accept Penina claim that nothing could prevent the poor state of their course given the summer weather. BTW, weather was bad!

We stayed in the Alvor Atlantico Hotel for nearly three weeks and would recommend. We had a Studio Superior, with a Sea View. We were on the 7th floor and the view was absolutely beautiful, we could see all of the beach from the beach at the Atlantida Restaurant to the very end. It was lovely to wake up to. The hotel itself was very quiet, there's no bar, there is an indoor pool, which we didn't use and it was also very clean. The Studio was well equipped with a 2 ring cooker, fridge and plates and cutlery, we had a problem with the cooker and the kettle which was sorted out for us, no problem. We had one rainy day when we didn't fancy going into Alvor, you can book dinner (or breakfast) in the Dom Joao Hotel, which we did for the one night, it was only a 5 minute walk away. It was buffet style but was very good. It's a 20 minute walk into the harbour or centre of Alvor on the boardwalk which was a nice way to start the evening. We will definitely stay here again. The beds were comfortable, a bit hard for my personal liking, the shower was good with plenty of pressure, so all in all would recommend.

We chose Alvor for our first visit to Portugal and booked this hotel. The hotel is in a great location by the beach, which is what we wanted. There’s a lift to the beach but we used the stairs, a short walk down. The views from the hotel were fantastic and the communal areas of the hotel are fabulous. Breakfast was good, with a wide selection of choice. The breakfast staff are very attentive - definitely 5* when it comes to breakfast. However, the overall maintenance of the hotel isn’t 5*, the A/C doesn’t work and the rooms clearly need a bit of TLC to warrant the star rating it claims to hold. Overall our stay was great but the facilities didn’t equate to the cost. The staff do an excellent job but are let down by poor investment into the hotel.

This was our second stay at The Pelican. It has a lot going for it but a couple of minor issues. The location was great for us, a 15 minute walk to Alvor, under 10 minutes to the Pingo supermarket and 5 minutes from The Jolly (a pub we made our own and knew the owner from last year). The reception and bar staff in Pelican were excellent and very friendly. The food in the bar was good and reasonably priced. The room was the same as last year and an excellent size, a TV you can swivel round to watch in bed and an excellent little kitchen with everything we needed. Our issues were with the quality of the daily cleaning, it was poor. The floor wasn't mopped and our feet ended up filthy (which then gets transferred to the bed) or in my case had white socks that were black underneath. There was a general lack of care which was a real shame as the main areas of the hotel were constantly cleaned. Also our bin under the sink wasn't emptied at least 3 times and we took to leaving the rubbish bag out to ensure it was taken. This year there was entertainment from 5 until 7 one evening on the terrace, this was well received and maybe the management should do more of this in future. The hotel WiFi was patchy at best and our phones kept being disconnected. The pool area is pretty good but could do with a bit of TLC, too often we struggled to get a lounger while others were ”reserved” by people who never returned for 2 to 3 hours. A few more loungers wouldn't go amiss or a regular check to remove towels when the loungers aren't used for long periods. We will definitely return if the standard of cleaning improves as this is an excellent hotel with bags of potential and friendly staff.

Excellent and complete service, even in a low season when one could assume a decrease in the quality and availability of services. On the contrary!! Kindness and total availability, as well as the operation of the facilities. An experience to be repeated, perhaps at another time of year.

Cooker hob takes some getting used to either burns food or takes an hour to cook, lovely friendly hotel breakfast repetitive but ok, daily room cleaning service towels and bedding changed regularly, area absolutely beautiful plenty of places to go and see boardwalk lovely, beach we went everyday beautiful can't wait to come back