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I think this place is quite far from been a 5 star W service. The cleaning arrived around 6 pm and also we had a bad situation with the room cards (it stoped working on the 3rd night). On the other hand the room by itself was spectacular, big and bright. F&B service was good as well. To conclude - do not expect perfect work on reception but at least you can enjoy friendly restaurant staff.

- Lovely cosy apartment, that looked even nicer and more modern than on the photos. - While not super big, the space has been very cleverly used and it felt like having my own mini home. - Kitchen is well equipped, so you can really use it to cook your own dinner (I just missed a colander to drain rice and vegetables, but I realise it must be impossible to cater for every individual guest's preferences). Enough pots, pans, cutlery, even a corkscrew and dishcloth are provided. No spices, oil or sponge though, so (quite understandably) you need to buy or bring a few things yourself. - Lovely balcony, sunny most of the day and I could even watch the sea from there. - Good location, as long as you're fine being near ”The Strip” (and not so near the old town). Very close to the beach. In a central but quiet location (at least in February, but my guess is that it's just far enough from the Strip to be reasonably quiet in busier months as well). About a 10 minute walk from Santa Eulalia bus stop from where you can take a bus to Faro (and other places on that route, such as Vilamoura and Quarteira). It's about a 40 minute walk to the main bus terminal. There's also a city bus, but I never really worked out that system (taxis are everywhere too and apparently not very expensive either). - Great value for money. I extended my stay by 2 more nights and certainly recommend this place. While I very much enjoyed my stay here, there are a few small things that could possibly still be improved. Those are really just small details though! - I'd suggest putting a few extra bin bags in the apartment. Cleaning takes place every 3 or 4 days, which is totally fine. But especially if guests cook in the apartment, the rubbish contains food rests and starts smelling after a few days. It's no problem to change the bag myself, but having a few extra bags in the room would be helpful. - There's an illuminated ”emergency exit” sign above the apartment's entrance door, on the inside the room. That's really annoying at night, because it's like always keeping one light switched on in your bedroom. Can't those signs be placed outside the room? I ended up covering it with a dark T-shirt every night, which solved the problem too;-) - There's no socket near the bed.

Just stayed here for a week. Lovely hotel. Really large rooms with plenty of storage. Lovely pool view room. Hotel staff really helpful and friendly. Pool a really good size with a nice pool bar. Evening entertainment in the bar every night. Though was a little small but the entertainment staff were really good and friendly. Nice pool room downstairs to have a game. There is a gym. Quite small if you're a regular gym goer but you could adapt to get a good workout. Didn't eat in the hotel but the food looked nice. Small little shop on site which sells your regular essentials. Nicely stocked. Rooms were cleaned daily. Would definitely stay here again. It is a bit far from the old town about a 40 min walk or about 4 to 5 euros in an uber. 10 mins from aldi and 5 mins from the new town *****.

November break for two us. Seamless check in. Staff and service excellent even when on reduced levels. Food choices very good (unless you only want burgers chips and pizza), and all well prepared. Drinks option good enough for an all inclusive and you will often have to ask for refills at the dining room. Shame they didn’t always enforce the dress code in the restaurant we saw lots of flipflops beach wear and even bare feet. Would have been nice if there was a second bar open at this time but appreciate this is November. Room spacious and all very clean. Two balconies pleasant views. Note our room overlooked the children’s play area and pool - quiet at this time of year. Maybe nice to have a dressing table though. Spa (extra cost) worth it especially as no one else was there. Not sure it’s big enough at full capacity especially with children’s play area and sun beds in the spa. Worth noting that at this time of year few children but lots of golfers who can be noisy in the evening but generally enough space for a relaxing break. Great location with some excellent restaurants nearby (O’Manhiero and Dom Dinis) if you want to venture out.

I would like to say that I have booked this hotel all inclusive with loveholidays app.Everything went well till in the moment when I have arrived.At the arrival I was asked to sign the check in document without being informed that I need to pay a deposit of £100 which was supposed to receive it back but not happed yet.I have asked why before signing the check in I was not informed about this fee.I was told that the third party love holiday stated in their policy which.Well this is mentioned in general but not in particular for this hotel.I was told I can’t check in without paying this fee,event though was 10.30 pm and I was with a child after me.The tone use by the receptionist Camilo was rude and I have asked to speak with a manager.Same attitude received from the manager Sia.Same tone used.Nobody made me fell so bad.I have started the holiday into turn worse way possible.After I have payed the all inclusive package which was not cheap I was treated so badly. Not saying that this is not a 4⭐️ hotel.No water in the room at arrival with all inclusive.Not even a sandwich on arrival with all inclusive.They have asked me to pay a deposit of £100 for any demages I could cause but the rooms literally needs a refurbishment.Broked iron was given for use.Cockroaches in the kitchen.Not worth the price I have payed. I was told I will receive my deposit back but not happened.I want my depoist back asap.

Had a fantastic week long stay at this lovely hotel over the Scottish October week. The staff are lovely and friendly, they were happy to help us with things like booking the Zoomarine and booking a taxi - we only got a taxi instead of walking the 10 minute short walk into the Old Town every night due to one of our party having an ankle injury. The hotel was also spotless, a little old fashioned in the room interior but in a classy sort of way. We had a street view room on level 0 and having read other reviews I was worried about the street noise but it was minimal to nothing each night. The cleaning staff were also friendly, and were constantly seen cleaning everywhere. The pool area was stunning, the snack bar was also so good and offered a great variety of choice. We were also there for a big birthday and the staff dropped off a bottle of bubbly for the occasion without being asked which made the day even more special. I could not fault this hotel and having stayed in Albufeira a few times before, this is by far the best hotel I have stayed at and cannot wait to return some time in the future!

Returned from my holiday on Sunday ! I just like to say how much of a fantastic chilled holiday I had ! And the reviews that people have left are not what I saw ! The apartments don’t have the wow factor but were clean and tidy and we had been upgraded when arriving to an apartment we only paid for studio ! It was huge ! Bed was comfy and everything needed was there ! Wasn’t too loud and there was mixture of ages there seeing so close the ***** couldn’t hear it at all ! I loved my holiday and my birthday when I was out there even though it rained on my birthday ! I had a fantastic holiday and will definitely visit again ! Oh and the indoor swimming pool was lovely too ! Every thing was fantastic ! Thanks again for a lovely stay ! ❤️❤️❤️❤️❤️❤️❤️❤️

Loved this hotel and would definitely go back. The hotel is a wee bit up the hill but walking distance to old town and *****. Taxi rank at the roundabout at the bottom of the hill if you don’t want to walk and about 5 euros from the hotel to either parts of town. Breakfast was excellent with usual wide range of choices: especially liked the porridge. Lunch snacks were also decent but never tried the evening buffet so can’t comment. Pool areas are heat with sunrise and sunset pools. Plenty of beds but may get busy in high season and with kids. Outside and inside bar and games room on the lower ground floor. Gym was very well equipped and quality machines and weights. Only gripe is there is no water in the gym and you have to buy it from either the shop or the bar. It was also warm and the air conditioning didn’t seem to be on. The desk seemed to be manned sporadically as well. There is also an indoor pool, squash court!!! and sauna and steam room: the steam room was very hot to the point it was almost scalding (for me anyway) and hot steam blasting in below your legs: only managed about 30 seconds before I had to come out. Sauna was great though. You only seemed to be able to get to the indoor pool by trekking through the spa area and back up the stairs even though there were doors out to the main outdoor pool area: never saw these doors open but they may be opened in high season. There seemed to be a spa area but this looked closed: again may be open during high season. Rooms were large and plenty of storage. Bed was a bit soft but that is personal taste. Wee on site shop was well stocked but pricy. There is a supermarket at the bottom of the road, about a 5 minute walk. All in all great hotel, very clean and staff were friendly, courteous and helpful.