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I think this place is quite far from been a 5 star W service. The cleaning arrived around 6 pm and also we had a bad situation with the room cards (it stoped working on the 3rd night). On the other hand the room by itself was spectacular, big and bright. F&B service was good as well. To conclude - do not expect perfect work on reception but at least you can enjoy friendly restaurant staff.

- Lovely cosy apartment, that looked even nicer and more modern than on the photos. - While not super big, the space has been very cleverly used and it felt like having my own mini home. - Kitchen is well equipped, so you can really use it to cook your own dinner (I just missed a colander to drain rice and vegetables, but I realise it must be impossible to cater for every individual guest's preferences). Enough pots, pans, cutlery, even a corkscrew and dishcloth are provided. No spices, oil or sponge though, so (quite understandably) you need to buy or bring a few things yourself. - Lovely balcony, sunny most of the day and I could even watch the sea from there. - Good location, as long as you're fine being near ”The Strip” (and not so near the old town). Very close to the beach. In a central but quiet location (at least in February, but my guess is that it's just far enough from the Strip to be reasonably quiet in busier months as well). About a 10 minute walk from Santa Eulalia bus stop from where you can take a bus to Faro (and other places on that route, such as Vilamoura and Quarteira). It's about a 40 minute walk to the main bus terminal. There's also a city bus, but I never really worked out that system (taxis are everywhere too and apparently not very expensive either). - Great value for money. I extended my stay by 2 more nights and certainly recommend this place. While I very much enjoyed my stay here, there are a few small things that could possibly still be improved. Those are really just small details though! - I'd suggest putting a few extra bin bags in the apartment. Cleaning takes place every 3 or 4 days, which is totally fine. But especially if guests cook in the apartment, the rubbish contains food rests and starts smelling after a few days. It's no problem to change the bag myself, but having a few extra bags in the room would be helpful. - There's an illuminated ”emergency exit” sign above the apartment's entrance door, on the inside the room. That's really annoying at night, because it's like always keeping one light switched on in your bedroom. Can't those signs be placed outside the room? I ended up covering it with a dark T-shirt every night, which solved the problem too;-) - There's no socket near the bed.

I think there should be thorough cleaning at each guest change. The towels and sheets have many dirty stains. There is little cleaning in the corners of the houses, we always find cobwebs, dead spiders and other animals. In 7 days, we were told that there would be a change of towels every other day and that did not happen. They only changed towels once, and we had to go to reception to ask for new ones. We didn't have a carpet at the entrance to our house, which meant we brought dirt from the street inside. The staff are very helpful and attentive, the pools are wonderful and the location near supermarkets is very good.

Just stayed here for a week. Lovely hotel. Really large rooms with plenty of storage. Lovely pool view room. Hotel staff really helpful and friendly. Pool a really good size with a nice pool bar. Evening entertainment in the bar every night. Though was a little small but the entertainment staff were really good and friendly. Nice pool room downstairs to have a game. There is a gym. Quite small if you're a regular gym goer but you could adapt to get a good workout. Didn't eat in the hotel but the food looked nice. Small little shop on site which sells your regular essentials. Nicely stocked. Rooms were cleaned daily. Would definitely stay here again. It is a bit far from the old town about a 40 min walk or about 4 to 5 euros in an uber. 10 mins from aldi and 5 mins from the new town *****.

The problem with this hotel is the management. The hotel is very big and the route sign is not clear. I was lucky to find the room after walking for 30 minutes. And the breakfast information is wrong, the parking information is wrong. These problems should be improved through management, and good results should be obtained.

We stayed at NAU São Rafael Suites for five nights, and while the experience was okay overall, there were several issues that affected our stay. On the positive side, we were upgraded to a suite, which was a lovely gesture. The room itself was spacious, with bedroom including a sitting room and , two balconies, and a beautiful layout. However, the bed in the suite was extremely uncomfortable, causing back pain after just one night. As a result, we had to sleep on the sofa bed for the rest of our stay. We reported the issue to reception, and although one of the staff members said they would address it by adding something to the mattress, no action was taken. After multiple requests, I finally spoke to the manager—three days after my initial request. This delay was frustrating, as I was repeatedly told that the manager was unavailable until after 3 p.m. It’s unusual for a hotel of this caliber not to have a duty manager or supervisor available to address guest concerns promptly. When we finally spoke to the manager, we were offered a room change. However, since we only had two nights left, we decided to stay in the same room and continue using the sofa bed to avoid the hassle of moving our belongings. Unfortunately, the service issues continued. On our last night, housekeeping failed / forgot to clean our bedroom and the bathroom or replace the towels, leaving it in a dirty state. After a long day out, we returned to find no fresh towels and an unclean bathroom. We called reception, and while towels were eventually brought to us, the staff member seemed annoyed and did not apologize. When we later requested water, the same staff member returned with a noticeably irritated demeanor, which we found very unprofessional. Additionally, the bed sheets were not changed during our entire stay, which is surprising for a five-star hotel. On a positive note, the restaurant was excellent, offering a wide variety of delicious food. Most of the restaurant staff were friendly and accommodating. However, the lack of evening entertainment, even on weekends, was disappointing. Guests were left to entertain themselves, with no live music or activities provided. Overall, while the hotel itself is in a beautiful location with a great environment, it falls short of the standards expected of a five-star property. The lack of attention to customer satisfaction and inconsistent service left us feeling underwhelmed. I hope this review helps others in planning their holiday and provides feedback for the hotel to improve.

Visited on the 23rd July for a week with my partner and 3 year old daughter. The staff at the reception were amazing, the apartments big enough very comfy beds big bathroom , two balconies , air conditioning in bedroom and sitting room which was badly needed as it was very hot, indoor pool and outdoor pools. 24/7 shop and this lovely lady that was Serving such a kind person. Wish I known her name so I would mention her on here. There’s a lot of young people even tho I’m only 32 but this holiday was a family holiday so we weren’t into partying etc , the noise level of people screaming at 5am was out of order ( I know it’s not a hotel fault) thankfully my daughter sleeps thru any loud noise. If your children not sleeping well I wouldn’t go there. NO OFFENCE! - the lifts they need improvement very slow and very little space. - the oven ( I will post a picture) was just beside the door which has the bin in it, but that’s not a problem, the problem was that I couldn’t open the oven because of the door. - the shower not working properly , and would leak the whole time - the toilet water kept making noises 24/7 - the ladies that were cleaning our rooms seemed to be in and out. The only thing they were doing was giving us new towels , changed bedsheets and change bins, they didint hoover the rooms , didint leave extra shampoos. I had to sweep the floor all the time. - the bar was ok I suppose , pity they close the food bar so early and all we could order was pizza for 12€ and unfortunately it’s a frozen pizza which wasn’t great at all. I know I can order take away but would be nice to have good food in place Iam staying. - wish there was a kids club as there was a lot of families in there Maybe one day management will decide to upgrade the apartments. Anyways in overall to me the most important was that my family have good fun, nice and comfy bedrooms and to have good staff. And that’s what we’ve got. Iam seriously satisfied with the staff being so amazing and kind. Thank you so much

The hotel is big and has several attractions, from indoor and outdoor pools and animation, gym, playground, all very good. Positive points - impeccable cleanliness, friendliness of staff, hot water, small appliances that were old but worked perfectly, cable TV with several channels. Negative points- the furniture is old, the mattresses are uncomfortable, at the reception I was attended by an inexperienced person and was being charged twice the value of the extra bed, very weak internet, we never managed to get a signal during our stay. A lot to improve for a good comfort of the guests.