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The rooms were really spacious. We are family of four and we took the deluxe room and found it very large with queen bed, single bed and extra sofa couch. Toilet was huge as well. Only downside was the rooms had a stale smell of where it was hardly used. Toilet too. The hotel room had an eerie vibe feeling. Other than that ok. Hotel breakfast we didnt manage to try as we all woke up late.

Clean & comfy bed so that we can have a good rest and easy for us to take care my mum admitted Kuala Kangsar Hospital Rehab Center. Polite and friendly staffs, they take extra mile assist order lunch & dinner.

Location is ok, rooms are a bit overrated with the resort name, more suited to student programs under USAS, TV not functional, electricity always blackout

hotel room is very very beautiful and clean,the room is very spacious and there is room for prayer Water pressure pun besar, highly recommended

The room is ok. Only the room occupied is not the same as in the picture booked. I feel the answer given by the management is not convincing.

I had a bad experience of one night stay at this hotel. The Operation Manager whom which I may conclude as not competent to lead the hotel team. He was just passing the burden of hospitality matters to his staff dealing with guests. He did not want to face the guest. I have checked out on the night I stay due to poor “service”. His staffs like Mr Badrul and Mr Khairul Anuar were very helpful but not their boss, the Operation Manager. I have called the front office twice leaving messages for Operation Manager to return my call but he just ignore the messages. He was in the office at that night after I have checked out. The upper management should take this matter seriously to ensure good branding of the hotel. The staffs working hard to establish branding of the hotel but the Operation Manager looks like do not concern on hotel branding.

Checked in, had to pay immediately which is unusual..small room for 2 and very very basic, a/c blowing smelly air on my head and immediately I felt it was going to be a difficult stay. Asked to be moved to what turned out to be the honeymoon suite. Again super-basic for 120rm extra per night but good size for elderly mum and I sharing a king bed (quilt was queen?). One towel each, no face towel, one floor mat. Aware that daily room clean is available but had read of things going missing for other visitors so abstained - no safe. No breakfast and no real facilities to cook for yourself. Really? Town is only a 5 minute drive but for every meal, it’s a big drag. We brought fruit back to our room as there is a little fridge. Room interior needs serious upgrade as it’s dark, dreary and a bit spooky at night. Some silly villa design features: - open wardrobe in path of one bedside means you keep hitting your head on the hangers on the way to your side of the bed - same bedside had no light of its’ own - hardwood bed corners need to be marked so we don’t keep hitting our toes at night - a shower curtain would stop the whole bathroom floor and toilet getting wet every time one has a shower - the outdoor balcony steps are so steep and close to barrier that if you lost your footing in the poorly-lit outdoor area, you’d fall right over the balcony side. - nowhere to put bath items needed when showering - a little shelf wd do. Front desk staff are helpful where they are able to be, but place felt a bit lifeless, esp. as there is no communal eating area. No faulting the spectacular settings but forget dipping your feet in the water nearby let alone having a swim. Barbed wire and preventative rock embankments (newly installed according to my mum who visited at least twice before - 2011 and 2017) sully the desire to cool off or to really immerse yourself in the setting. To be fair, it is a natural spring that provides fresh water to the people of Taiping so won’t argue on that front. Saw monkeys, butterflies, snake-shaped fern, huge millipede, multivaried greenery. This place has so much potential but it feels as if we are discouraged from enjoying the natural surrounds as much as we’d like…a bit ‘shut shop’. The really generous part of our stay was the jungle and it’s teeming life.

i would say this hotel has so much potential to become a great hotel, from a mediocre hotel it is now. The location is perfect.. within the vicinity of the famous Taiping Lake Garden but towards Bukit Larut. Though it is bit out of the main road, it is still good reach by vehicles. Or if u stay without vehicle, u still can call for Grab for food. etc. I saw an archery field at the back of the hotel. And i know, nearly there is a waterfall area. In front of this property, there is another equally interesting looking accommodation called Kamal Lodge that i can clearly see from my room Room 204. My room, though a Standard Room, was adequately furnished, though the aircond was OK OK only prolly because they use 1hp aircond, for a relatively big room. The towel though clean, was already old and time to change it. Breakfast was additional RM25 though i didnt take it, but i saw the restaurant was big and welcoming. The lobby i thnk, can be further improved. Prolly, u guys can provide bicycle renting service etc to the guest. Maybe they have, i didnt asked. I just wish the lobby and the lift have more soft touch to make the guest more..welcomed? But the lobby staffs were courteous and friendly and accommodating as i need to borrow their phone charger for a while. some newer hotel stayed already have the USB plug in the room though. anyway, i still want to recommend this place for families..as their pool look interesting for kids..though the water looked bit murky. and the big room of course. But ya i want to come back in the future to check on their progress!

The room by itself is very spacious for the amount of money i spent on. At first we thought it's an upgrade but the other rooms where my family stayed looked the same. Shower water could be improve as the water wasn't hot enough to keep us warm from the cold air-conditioning. Each floor were provided with one common iron which is mostly faulty and had stains on it. Would appreciate if this could be look into as many people would be staying there are guest for wedding events. Providing an iron or atleast maintaining it will be much appreciated. Overall, worth the cash spent for a spacious room.