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Excellent excellent stay! We were a family of 4 who stayed in 2 queen rooms at the 18th floor for 2 nights, and let me say I only have great things to say about this hotel. First, the location was no problem for us as public transport is free and the bus dropped us about 3-4 mins walk from the hotel; it is about 30 mins to the main city but the bus is regular and we didn't have any problems. Second, the rooms were really big and clean. The toilets even better and they had a bathtub which is rare. The front desk staff was so nice; I didn't catch their name but we were offered cookies as soon as we checked in at the reception and they were always so kind and helpful. The swimming pool was open and we went in the evening to try out the pool and there were only 2 other people and it was nice to have a quick dip in the pool (we did get lost trying to find it but you just need to go through the gym to the bathroom to access the swimming area!) Next, the breakfast was delicious especially the eggs yum and wide variety of food/drinks. We are doing a Europe trip and by far, this has been the best hotel we have stayed in our whole lives! Highly recommend everyone to book with this hotel if you are having doubts.

arrived at 23 past the hostess told me that he finished his service and that he will check us in quickly!!! staff lack of professionalism speaks loudly and laughs among themselves in front of the customers, 9am the maids are the souks in front of the rooms. mediocre breakfast for a 4 star hotel can choose. Bad experience!!

We booked the Zen room to take advantage of the spa the next morning. The price for the room with breakfast is 119EUR. This price is not worth the experience, especially when compared to other hotels with a spa in Luxembourg. The room is on the ground floor of the hotel building. There is no privacy as all people pass right in front of your windows, especially the floor to ceiling windows where you are supposed to eat and relax. The view from these windows is the neighbours' backyard. During the day to keep your privacy you need to keep the shutters closed which limits the light in the room. The worst part is that there entire room is one open room including the shower and toilet area. This room is only meant for people that are comfortable going to the bathroom, including ”number two” and all smells and sounds included, in front of each other. Apparently, this will be changed in about a month, but the room has been like this since at least 2017. Despite being called the Zen room, this room created the opposite of Zen for us. You can also hear everyone going up and down the stairs, in the morning you can hear the breakfast being prepared and anyone passing by. The restaurant was the best part of the stay with a good menu and good quality food, but I would say it is 15-20% overpriced.

After checking the hotel's check-in terms, I should be able to check out at 11:30 noon. I also checked the hotel's check-in terms on booking and it was the same, but the hotel asked me to check out at 11:00. After I complained, the staff told me that it was okay to give me a half-hour extension. I didn't want the extra fee. The discounts only require the due rights. The experience of this stay is very poor.