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Upon arrival very early in the day & after flying for twenty-plus hours our rooms weren’t ready so not off to a good start. They did get us into rooms within the following hour- problem solved. The rooms are relatively small but big enough, clean and comfy. The room had a fridge but no coffee maker 😱. Room service was always prompt in coming to the rescue getting me my caffeine fix ☕️. I really enjoyed going to the indoor pool and sauna. On the way there’s amazing art 🖼️ work displayed. Also, a grand piano in the lobby for guests made for some soothing sounds 🎶 ☺️. Reception (Roman, Alex & Victoria) were super helpful during our 3wk stay. The food was good & reasonably priced. Aidana took good care of our appetites. Management checked on how we were doing regularly.

For such a remote location this has to be one of the best hotels we have ever stayed in. Obviously very modern so the accommodation is of a high standard, but it is the staff who made this such a pleasant stay for us. This started from the outset when reception staff were happy to change the room which had been allocated, continued to the outstanding evening meal served in the restaurant (which was extremely good value), then on to the ease of arranging an early breakfast ”to go” the next morning at 4.30am and finally with the housekeeping staff rescuing my coat and fleece which I had left behind in the room. This has to be the preferred place to stay if your travels take you to Karaganda, and we cannot recommend it too highly.

The hotel has been in the hotel for one week , all staff are cheerful and benign .

Были на международном фестивале Roboland 2022 Мы с Узбекистана. Огромное спасибо администрации и всему коллективу гостиницы ”Зумрад ' Хорошие условия, тепло, чисто Созданы все условия для проживания . Все оформлено со вкусом и по современным стандартам( вайфай, бассейн, сауна, бар, ресторан, , кондиционер, Очень доброжелательные и гостеприимные сотрудники. Спасибо поварам .готовят вкусно по домашнему., Меню разнообразное. Всем кто будет в Караганде, рекомендую остановиться в гостинице ”Зумрад”