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Disgusting with every sense of the word. Disrespectful. Unprofessional. The whole stay was a disaster. My worst stay in any hotel I have ever stayed in. Let’s start with housekeeping. The first room had a spider in the bathroom. When I changed the room, the second room had insects on the walls. I literally checked out and went to the airport 4 hours prior to my flight just to get away from the hotel. I?m willing to bet that most rooms are this dirty since both rooms I?ve been in were disgusting. Let’s talk about disrespectful and unprofessional. Now I understand that the staff might not be fluent in English, but they MUST have the decency, willingness and patience to help customers understand what they are saying. I called room service twice, and when they had a hard time explaining things to me, they guy said something in Italian and then hung up. RUDE. VERY RUDE. I literally had to call a third time and tell him not to hang up and slowly try to explain to me where my food is and how long is it going to take. It can?t be that a customer is willing and has more patience than the staff. Finally, the room service menu was very light. Needs more option. Literally they only had one pizza, fries, soup I think and maybe one other option. I have never been to a hotel where they didn?t have at least a burger option and a club sandwich option. But compared to my first two points, this one seems less important right now. I will DEFINITELY NEVER be coming back to stay at this hotel.

Don't go there - they do wrong advertising about their pool and hot pot. It's private and needs a reservation in advance - no chance to just hop in the pool! For us are Spa/Wellness/Hot pot a must to select a hotel and this one has completely failed our expectations as well as their own descriptions.

Everything was perfect for me. Before getting to Milano, I've been to Nordic countries which cost more, this hotel took a very reasonable price for me. And the staffs were pretty kind. I still remember one staff kindly asked me 'coffee or cappuccino?' And she explained that they bake almost of the bread. And the facilities could be better. They have a basement parking lot. I highly recommend this hotel and I'll be back whenever I come back to Milano.

After an awful experience with our airline, causing us to miss our connecting flight and no flights home for 2 days we desperately needed a hotel ASAP at 10PM on a Friday. Luckily, we were able to check in to this lovely hotel not far from the airport with no problems at all. The receptionists were very polite and understanding of our situation and helped us book taxis to and from the airport. The room was clean with good facilities, fridge and comfy bed, it was a great bonus to have breakfast included in the morning. There inst much around the area but we were able to walk to a near by town and went to a brilliant restaurant called Harry's Bar, amazing for authentic Pizza! I would like to give a 5 star review to Alex and Melissa. I had forgot to get a receipt for the taxi, needed for my airline delay expenses. They were able to track down the taxi company for me, I am extremely grateful for their help and being able to stay here when our airline let us down. Highly recommend and would stay again.

The room was very dark without sunlight. The main problem was the hot water that worked between a very warm and a very cold temperature. Breakfast is very good and varied.

L’Hotel si trova in una zona tristissima dimenticata da Dio, ma è come un’oasi con tanti punti a suo favore. Ecco gli aggettivi che attribuisco: silenzioso; pulito; molto vicino alla “terribile”, ma utile, stazione ferroviaria di Busto Arsizio Nord; comodo per i pernotti pre partenza o post arrivo da Malpensa; gentilezza del personale (sia telefonicamente, sia vis a vis). La camera (704) è grande e luminosa; letto comodo (materasso ben sostenuto come piace a me e con la presenza di un topper). Unica pecca: scomoda la doccia nella vasca. Check-in e check-out veloci. Comoda e buona anche la pizzeria proprio di fronte all’Hotel. Un plus per scegliere questo Hotel è la formula di parcheggio per l’auto durante la propria assenza (se ricordo bene attualmente a 50 € a settimana).

We booked a double comfort room but we’re put in a disabled access room. Neither of us have mobility issues and are supposed to be on a romantic weekend away and we thought by booking a 4 star hotel we would get the romantic atmosphere advertised on line. We asked about room service when we arrived as it was quite late and were met with a response of “nothings open” despite the website advertising 24hour room service with no extra charge and free water from the mini bar. When we got to our room there was a notice on the side with information about the room service hours which also stated there would be a 3€ charge just to call down to room service, as well as a note on the mini bar stating a 1.50€ fee for water. Our bathroom does not have the bidet that’s stated in the room description online and the toilet is raised far too high for either of us to use comfortably. The rest of the bathroom is completely bare, with not so much as a shower curtain. Our safe does not work, despite someone coming to change the batteries inside and still no resolution to our issue! We have only one bedside table and had to resort to using the cheap plastic chair as a replacement on one side of the bed. The receptionist was less than cooperative when we went down to discuss our feelings/options and we were met with “we don’t change the bookings this is what you booked”. After showing her our booking and where it stated what we paid for she responded with “we’re full so we can’t move you unless you want to sleep separately or if someone cancels” . We feel as though we have been lied to and don’t feel as though we have been provided with the service that we have paid for. Having seen the room pictures online of what we had actually booked we are completely disgusted and can’t help feeling a bit discriminated against due to us being a same sex couple. It’s our first time in Milan and this has truly tainted our view and will probably not be coming back at all.

After a good holiday in Italy/Croatia, we had an early flight from Milan. So we stayed there just over night before our flight. We left so early I can't tell you anything about the breakfast. This is a 4 star hotel that was probably very nice when it was new in the 70's or 80's. It's a bit run down. The AC in the rooms is not so good and the carpets on the floors are really old and still have a hint of tobacco smell from the time smoking was allowed in hotels. On the bright side, the pool was nice but the best part was the staff. They were very helpful and ordered us a mini bus for our trip to the airport and pointed out a restaurant that was great. A real local Italian restaurant where we had the best pizza of our trip.

My husband, our 16 months old and I stopped at Villa Valentina for one night as we drove from Zurich to Nice and we absolutely loved it. The owner and Manuela’s welcome was very warm and made us feel so special. Our baby was able to walk in the garden safely and we had plenty of time to rest. The rooms are beautifully decorated and spacious. We will definitely go back.

We have just left the hotel after a very brief but great stay. After some initial problems with a mistake I made during booking, Marika was very helpful in sorting it via email. We then had a delayed flight which meant checking in around 12:30am but the night receptionist was very helpful and allowed us to go straight to our room with two sleeping children. We had misunderstood that the breakfast would end at 10am when in fact it was 9:30, however Marika went out of her way to call us soon before the end asking if we were coming down - she then waited for us to do so, we were so happy with this service! Check out was smooth and again all round very happy stay, would highly recommend.