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The hotel was booked for 3 nights R&R between a 2 city break arriving early evening. There were several issues but the main complaints made the following morning were : 1- Areas/appliances in the bathroom needed cleaning. (photos were taken) 2- Aircon not working 3-No tea/coffee making facilities Very quickly housekeeping staff arrived at our room for me to point out my bathroom concerns. They also brought a coffee making machine (apparently only the suites include this facility ) and maintenance brought us a fan (our suggestion). Yes the complaints were handled quickly but the attitude/response was very odd- ie.. as if not having aircon was no big deal .. And of course we should not have to complain about such basic requirements in a hotel of this star rating (questionable). Several poolside slabs had weeds growing between them. Also whilst sitting on the edge of the pool (legs in water) my husband's hands touched the top tile above the water line and found his fingers dirty (they left fingerprints on the tiles in question). It goes without saying therefore that the pool needs some attention. This is basic standards required of any hotel providing his type of facility ? (there as a pool robot cleaner evident) The breakfast buffet was only 'ok' -not a particularly 'eye catching ' presentation. On the good side, the hotel provided pick up/drop off at train station and helped with transport to a local restaurant when a taxi could not be booked. Safety deposit box was provided and was easy to use. There was also a good sized hairdryer for use (found in wardrobe). All appreciated . There were many wedding type tables with white tablecloths /chairs pushed to side of several areas (open doored rooms) of the hotel. Having read many of the reviews of this hotel published over the last few years , it does make me wonder if Management have become very complacent due to its superb location ?

Villa Crespi was all that it is set up to be - an incredible romantic setting with a culinary experience like no other with service to match. This was the most wonderful experience in a unique setting. Chef Antonino Cannavacciuolo's menu was an absolutely unforgettable experience with an incredible range of flavours and ingredientsv with exceptional presentation. Superb wine pairings with some exceptional choices

We spent the weekend of the 14 and 15h of June. We were there for the swim race of the Oceanman 2024 like last year. On the day after the race, my grilfriend got beaten by two bulldogs that belong to the owner of the hotel. She got beaten so badly that we had to run to this hospital where we waited for 6 hours and left because no doctors were there to take care of her. I asked many times to the owner of the hotel if the dogs were vaccinated agains the rabies disease but she never showed us any prooves. The only excuse she had was that she did't know that clients were staying on the second floor and that's why she did let the dogs free. We were very frustrated about the situation because we had to put an end to the weekend and leave back to switzerland on the same day so that my girl friend could get cured. We never received any escuses neither news about how she was doing. I'm warning the guest to be very careful because the bulldogs are very dangerous and agressiv. They can attack any adults or childs and nobody in the hotel will carry any responsability. they just do't care!!! At thmoment my friend is still suffering from the injuries and she has been under antibiotics for the last month.

We stayed 4 nights at the Hotel Cortese. It is ideally situated to explore the area, in particular the lake Orta which we found the most charming, less crowded of the various lakes in Northern Italy. Many worthwhile sites within the reach of a relatively short drive. The hotel is absolutely a great place to stay. Nice, large rooms, very clean, very comfortable. The restaurant offers a nice variety of excellent dishes. Food was just great! We also followed the staff's recommendations for local wines and that was a great experience. Breakfast buffet has everything you could think of. Facilities include a lounge, swimming pool, a fitness room, a nice outside area to relax and enjoy. The hotel does not have a charging station for EVs, but there's plenty of options in the surroundings, so this wasn't an issue at all. And a special word about the staff: extremely friendly, providing an excellent service with style and a real care for the guests' well-being. A big thank you to all the team! All in all, we were very pleased with our stay, and we would certainly return to the lovely Hotel Cortese during a next trip to the region. A highly recommendable place!