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We booked a double comfort room but we’re put in a disabled access room. Neither of us have mobility issues and are supposed to be on a romantic weekend away and we thought by booking a 4 star hotel we would get the romantic atmosphere advertised on line. We asked about room service when we arrived as it was quite late and were met with a response of “nothings open” despite the website advertising 24hour room service with no extra charge and free water from the mini bar. When we got to our room there was a notice on the side with information about the room service hours which also stated there would be a 3€ charge just to call down to room service, as well as a note on the mini bar stating a 1.50€ fee for water. Our bathroom does not have the bidet that’s stated in the room description online and the toilet is raised far too high for either of us to use comfortably. The rest of the bathroom is completely bare, with not so much as a shower curtain. Our safe does not work, despite someone coming to change the batteries inside and still no resolution to our issue! We have only one bedside table and had to resort to using the cheap plastic chair as a replacement on one side of the bed. The receptionist was less than cooperative when we went down to discuss our feelings/options and we were met with “we don’t change the bookings this is what you booked”. After showing her our booking and where it stated what we paid for she responded with “we’re full so we can’t move you unless you want to sleep separately or if someone cancels” . We feel as though we have been lied to and don’t feel as though we have been provided with the service that we have paid for. Having seen the room pictures online of what we had actually booked we are completely disgusted and can’t help feeling a bit discriminated against due to us being a same sex couple. It’s our first time in Milan and this has truly tainted our view and will probably not be coming back at all.

My husband, our 16 months old and I stopped at Villa Valentina for one night as we drove from Zurich to Nice and we absolutely loved it. The owner and Manuela’s welcome was very warm and made us feel so special. Our baby was able to walk in the garden safely and we had plenty of time to rest. The rooms are beautifully decorated and spacious. We will definitely go back.

very good ans nice. very.good. deal. i will definitely to stay in next time.

I have lived in the name of the company many times and I feel good, so I set it up once, and the result made me very disappointed. I booked two rooms first, and then because the passport name did not find the second room, I thought that the last reservation was unsuccessful, and immediately set another room. After a minute or two, the waiter A found another room we set, so we have to help cancel the room just booked in the exchange. I also called Trip.com, Trip.com helped communicate, it seems that everything is going well. But waiter B appeared and saw me. First, I put on a mask immediately, and then said that I could not refund, saying that because the reservation instructions required 48 hours before refund. I just booked the room for about 5 minutes, and the check-in was immediately checked in. Where did I come out for 48 hours? I have been here and there for ten years. The first time I encountered such a poor service, I used to be booked by local companies. The first time I booked it, I encountered it! Finally, it was arranged on the 0th floor, and you can drive directly to the room at the door of the room. The air conditioner in the room cannot be turned off. I am deeply disappointed with the service of this hotel, maybe it is not suitable for Asians to come here.

Good location, close to the railway station. Simple but clean rooms, comfortable beds. Free parking and WIFI. WIFI quality is good, but I found no English programme on TV. Small shower. friendly staff. Average breakfast. Reasonable price. Recommended.

Accueil assez formel et peu avenant en passant par une guérite située à l’accès de l’implantation hotellière. Nous sommes arrivés peu avant 13h00 et on nous a refusé l’accès à la chambre avant 15h00 alors que l’hôtel était très loin d’afficher complet. Il était même plutôt désert. Un peu de souplesse nous aurait fait plaisir ! Séjour avec parking (couvert et devant la chambre, le numéro de l'emplacement correspondant à la chambre) et le petit déjeuner. Notre chambre devait mesurer une bonne vingtaine de m² et le décorateur a opté pour un style romantique un peu kitch avec un fronton de lit en tapisserie, des colonnes encadrant les lourdes tentures ainsi que la porte et le lit, des miroirs dorés de plafond, un immense miroir sur une paroi et des carrés de capitonnage en tapisserie un peu partout sur les murs. Au niveau confort, ajoutons des éclairages indirects, une commande électronique de celui-ci couplée à celle d'une clim performante, un écran télé de taille moyenne, un grand bureau, un minibar, une vaste salle d'eau fonctionnelle et un immense lit King size confortable – Propreté de l’ensemble – Proche à pied d’une zone commerciale. Les points négatifs ; Situation éloignée de Côme (15 km) – Pas de souplesse à l’attribution des chambres avec accueil plutôt médiocre – Petit déjeuner très basique pour un 4 étoiles. Nous donnons une note de 8/10 au Dream Hotel.

Disgusting with every sense of the word. Disrespectful. Unprofessional. The whole stay was a disaster. My worst stay in any hotel I have ever stayed in. Let’s start with housekeeping. The first room had a spider in the bathroom. When I changed the room, the second room had insects on the walls. I literally checked out and went to the airport 4 hours prior to my flight just to get away from the hotel. I?m willing to bet that most rooms are this dirty since both rooms I?ve been in were disgusting. Let’s talk about disrespectful and unprofessional. Now I understand that the staff might not be fluent in English, but they MUST have the decency, willingness and patience to help customers understand what they are saying. I called room service twice, and when they had a hard time explaining things to me, they guy said something in Italian and then hung up. RUDE. VERY RUDE. I literally had to call a third time and tell him not to hang up and slowly try to explain to me where my food is and how long is it going to take. It can?t be that a customer is willing and has more patience than the staff. Finally, the room service menu was very light. Needs more option. Literally they only had one pizza, fries, soup I think and maybe one other option. I have never been to a hotel where they didn?t have at least a burger option and a club sandwich option. But compared to my first two points, this one seems less important right now. I will DEFINITELY NEVER be coming back to stay at this hotel.

It looks like an old 4 star in the country, not far from the station, convenient for shopping nearby, fast food across the road, Belgian biscuits on the pillows, and the room environment is cost-effective.