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Chambre spacieuse et assez confortable même si nous avons dû réclamer des couvertures non fournies, pas de bouilloire. Les informations sur l'hôtel et ses équipements devraient etre mis à disposition des clients dans la chambre. Je devais appeler la réception mais aucun numéro affiché. Grosse déception pour l'accès au SPA devenu payant (les années précédentes le SPA était inclu) et cette info n'apparaît pas sur le site de l'hôtel. Et malheureusement, j'avais choisi cet hôtel pour profiter d'un moment bien-être entre amies. L'enregistrement des nouveaux arrivants est trop long ! Nous avons attendu 30 minutes (2 couples devant nous) pour passer à l'accueil. Malgré la propreté de l'établissement et le personnel accueillant, nous ne retourneront pas dans cet établissement qui demande à améliorer certains points négatifs (pas de toilettes au restaurant, il faut descendre au sous-sol...)

My family and I had a great stay at Loano. It is too bad that it had to end lol! The staff is very, very nice. They will do everything to help you and make your stay enjoyable. They smile, recognize people's faces. That I find very refreshing, especially when you live in a country where they don't do that a lot. At first, there were, I think, interns at the reception. They did not understand that we had already paid for some extra-services, and it was a bit of a confusing moment. But once the long-term employees took over, it was all right. Notheless, I'd suggest to Loano2village to register well what your guests booked for and give them all the info needed at check-in. It is not too nice for them to return to you all the time, and remind you that they paid for this and have not receive it yet. For example: everyday-cleaning-of-their-rooms, that they had paid for or their beach vouchers etc.. Just like some comments had mentioned it on Tripadvisor, the door handle did come out on the first night; the shower cabin is a bit small. But we are a laid-back family. That did not really bother us. It won't ruin your stay. The room is given with everything (no need for you to travel with pans_see picture). If you pay for it, your room/ apartment is also equipped with a baby bed (crib), a bottle warmer, a changing mattress, and a little bathtubub for babies/toddlers. I was a bit bothered by the sofa-bed. It is made for two people but those two people cannot sleep next to each other. It is a bit like a bed up and a bed down (see picture). But that's me (I sleep with my baby when she has troubles sleeping). The rooms also come with wardrobes and cabinets, which make it easy to store away your belongings). You also have a microwave, a fridge (if you paid for it_I think), an ironing board and things to clean. So it almost feel as if you are at home. But home with a little bit of more freedom😊. You feel at ease!!!! I have to add that I did not hear my neighbors, except the ones above, rarely. The site is not located right at the beach. But the beach is really not far. We chose to go with the car. It took us 5 mns and it is more or less easy to find where to park. Taking the car was a better option for us when it came to transporting everything, beach toys included. But you can also go on foot or with the hotel's shuttle. The pool area is big, with a children-pool on one side, older children-pool on another and the adult one. There is even an interior pool. The food is just AMAZING. Except for breakfast, dinner is everyday different. It was NOT cantine food as some comments made beleive. They really put an effort into it. And it is really worth it. I'd suggest tough to the hotel to add pancakes/crepes maybe for breakfast, some breadspreads like nutella too would be good...If I may add, make breakfast a little longer, maybe till 10:30. It's a bit hard on the young families otherwise. The hotel is a must-make experience, especially for families. We a