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I initially booked a non-smoking room, but For some reason, I was assigned to a smoking room. Speaking of that part, it was really nice that they changed it right away. The room was spacious and the price was cheap. The disappointing thing is that there were quite a few ants in the bathroom sink. It's a good hotel that I'll go back to next time I come to Methane. The bathtub was really nice!

Good location, good room, good restaurant. But what really made this an excellent rating was the staff. All the staff were polite and helpful. Special mention for Putra and Dewi on the front desk. These 2 really went out of their way to help me out. I cannot thank them enough. They are a credit to the organisation. I would like to make a couple of suggestions though. The front entrance has steep steps, please consider installing a ramp along the side to assist people with mobility issues and those carrying heavy luggage. Also the front off street parking area. Once again it can be an issue for less able bodied people to get past the parked cars. Please encourage guests to use the underground car park thus leaving the front less congested. I will definately stay here again if I visit Medan.

We only stayed at this hotel because we were attending a wedding reception being held there. I have stayed in more than 150 hotels around the world and for the first time I was required to pay a refundable deposit for a remote control for the A/C. The bathroom is exceedingly tiny. My cat couldn't swing a cat in it. There was no hot water at 5:00pm after we had travelled 5 hours to get there and really needed to freshen up. On our way to dinner, I asked at reception about this and was told that due to ”technical problems” we could only have hot water from 6 - 8AM and from 6 - 8PM. I explained that I did not know about this. The receptionist then showed me a document that I had not seen nor been shown when checking in that explained the situation. I suggested that guests should be informed about this when checking in. Miraculously, the 'technical problems' were resolved the following morning. The staff were not aware of what was happening at the property. We asked if there was live music. The receptionist directed us to two venues on the property, but each was closed. Only the disco was open. The food in the restaurant was mediocre at best. They try to do this barbeque thing at the table, but it fails to deliver. There were plenty of plates, cups, glasses and so on, but only one spoon. There's no light above the cabinet where you make tea or prepare snacks etc. The light above the makeup / grooming mirror was not working. They clearly don't check that everything is working when they clean the rooms. The furniture, carpets, cabinetry, wall coverings etc are very dated. However, the bed was comfortable and the wall covering behind the bed was relatively new. There's no safe in the room. I know that safes are expense and there are always technical problems, but pretty much every property that says it's 4-star has a room safe. The worst part from a safety perspective is that the elevator doors close within a very short time. I injured my arm as the door closed on me within 5 or so seconds and hit me quite hard. A petite granny could have been seriously injured. No-one seems to care. It's an obvious problem and should have been fixed. The restaurant did not stock beer or wine or any other alcoholic beverage. It's a property that management doesn't seem to care about. The staff are helpful, willing, courteous and respectful, but not properly trained. This is a sign that management or ownership doesn't give a toss.

This hotel is very cost-effective. The room is clean and the customer service is warm and friendly There are many restaurants, cafes, convenience stores around. 靠近Sun plaza shopping mall

Room is clean but not fitted with night light lamp . Mattress is a bit too soft but pillow is too hard . Maybe that made me cannot sleep nicely . The sound proof is not that good and next day TV sound can be heard if the room have internal door access to other room type . Elevator service seems to be a bit slow .

Excellent location, nearby are a couple of good shopping centers, a bunch of banks, although only BCA works with Union Pay, but it’s just a couple of steps away. The hotel itself fully meets expectations, large apartments, clean, everything is there, including a kitchen, although without pans and pots :)) Breakfast is beyond praise, ordering food by phone works well. The only thing that could be improved is to slightly update the interior. But in general everything is OK.

We booked a 3 bedroom apartment for 2 nights for 5 adults. The room is spacious with nice modern wallpaper deco. The Wifi is good though you need to sign in daily. There are ample car parking space. Staffs are helpful. It has everything needed in the unit if you like to cook. The location is good with most attractions are only 15-20 minutes drive away like Tjong A Fie mansion, Istana Maimun, Grand Mosque, Merdeka walk. Around the corner there are Coffee restaurants. The only negative is the check in and check out is extremely slow. The wallpaper is torn probably due to mopping and there are cockroaches in the unit. The breakfast has variety but the bad side is they stop replenishing at 9.00am whereas breakfast time is till 10.00am Overall the stay is still comfortable and suitable for family.

The hotel is outdated, but for the air conditioner and all kinds are still normal as usual, the key of the hotel is still manual.