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We stayed at the Royal Neptun for 1 week, it is 1 of 3 hotels forming a complex - Neptun is a 4 star and the other 2, 5 star and we could definitely see the difference. The highs, the location is outstanding, the walk along the promenade to the bars and restaurants, superb. The roof top bar and pool, amazing place to have drinks and watch the sunset, the pizzas in ‘on the rocks bar’ yummy, food and setting in Zoe was well worth the money, and the massage in the spa was one of the best I’ve had. So why only 3 stars: we checked in, other guests checking in were offered support with their luggage which we weren’t, maybe only for the 5 star, we didn’t mind but just noticeable. We walked into our room, first sight clean and tidy but then started to notice the red and white stains on the carpet, broken shower and safe, bathroom door sort of fixed. Breakfast was not a pleasant experience at all, it is not big enough for the size of the hotel, lots and lots of people walking around looking for tables, no management overseeing the flow of customers, staff moral appeared low, no one was smiling, would pass and not acknowledge you, when trying to attract attention it was like they looked through you and go in a different direction. Food ran out very quickly, all meats, cheeses etc were not covered and I could see the flies landing on it, the queue for omelettes was at least 10mins so big gathered all around where other guests were trying to eat. Pool area, as this is a family hotel was really surprised to see glass being used, 1 time were saw a glass break and a little boy cut his foot and second a wine glass broke and the stem ended up in the pool - no one was asked to leave whilst it was cleaned. This hotel has the making of amazing place to stay so hoping this feedback will help make the tweaks it’s needs.

Very nice resort hotel, the room facilities are very good, there is a balcony. The hotel is full of scenery, there is a swimming pool and a gym, if you don't go out, you can stay in the hotel for a few days. The breakfast is very rich and can be eaten by the sea. The waiter is very friendly. This is the most satisfactory hotel in Croatia this time. There is a Chinese restaurant not far from the hotel. I will choose this hotel again next time.

Booked a sea view room, you can see part of the sea when you open the window, the environment is good, and the hotel chain has a beach and swimming pool where you can swim unlimitedly. There is a Chinese restaurant 10 minutes away from the hotel. The owner is from Zhejiang. The food is very good and the price is not bad. It is about 7-8 minutes away from the bus station, and the bus to the old town takes about 15 minutes. The hotel breakfast is very simple and has not changed in 4 days. Maybe foreigners really have nothing to change.

Beautiful spacious room with an excellent view of the sea. The only setback is that the bathtub did not come with an anti slip mat which can be a little slippery getting in and out. Staffs are so friendly and gracious. Breakfast spread is a little disappointing for a 5* hotel. The set up of items are quite messy eg the butter is not placed near the jam. The gluten free items placed in a corner that's not that obvious. The egg station is so far away outside with only 1 person handling so many egg orders.

Amazing hotel. All the staff were so helpful and friendly, nothing was too much trouble. Spectacular views from the balcony, especially the sunsets. Really clean and comfortable- lots of toiletries in the bathroom - you don’t need to bring anything. Great spa area n the top floor - theres also a hot tub and sunbeds on the roof - I don’t think anyone knows about this as we were the only ones there. Breakfast was lovely, if there’s nothing there for you - you must be super fussy. Plentiful, well cooked. We also ate in the taverna restaurant which was also very good. We had good weather so used the pool area, plenty of sunbeds. You can also swim in the sea here. Really convenient to explore Dubrovnik. There’s a bus stop right outside the hotel that takes you to the old town every 20 minutes, very cheap too. Taxis come really quick from the hotel. Definitely have to walk the walls in old town. Cable car to the top with spectacular views. Old town is beautiful, lots of shops if that what you want to do. Didn’t have time to do any trips, but will definitely be coming back to do those. We walked a lot, exploring the local area so if you are into walking then you will be fine. We ate in the old town - a recommended restaurant Taj Mahal. Bosnian restaurant, delicious food (not cheap) but perfect for a special meal. Definitely recommend this hotel and the area. We had an amazing 3 nights - and wish we had booked longer.

The location of the hotel is very good, close to the sunset beach. (In fact, Dubrovnik is a gravel beach) Our three-bedroom and two-bedroom apartments are on the 6th floor. They are sea view rooms, and you can watch the sunset while lying on the bed. The interior facilities of the apartment are good, and more importantly, the first floor of the apartment is fully equipped with supermarkets, restaurants and cinemas. It is worth mentioning that the staff here is very friendly. The two restaurants she recommended to me are very good. The recommended tourist routes and transportation skills are very professional. 👍 one.

We were welcomed by a nice lady that showed us the appartement. It is a medium size apartment- one bedroom, with an beautiful seaview to Sunset beach. In the living room is a small kitchen with dishes, cutlery- to help you cooking something if you want to eat indoor. The sofa and the queen size bed are very comfortable. There is a plenty storing space- a big wardrobe. The bathroom has a shower with a boiler that gave instant hot water. The beach is reachable by the stairs situated on the left side of the building- 5 minutes. Getting back it is a little bit challenging- 160 steps. The bus station is very close, oposite the Sunset beach. Bus no 4 is for Old City.