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Hotel was easy to get to, cheap overnight parking. Although there was a van that had gotten broken into in the morning which was worrying. The room was generally decent, not the cleanest fee to the room although. The sleep was good and the reception staff were friendly.

We arrived in January for a four night stay for my husband‘s birthday but unfortunately he was taken ill when we were out for a meal on our first evening. Fortunately, we managed to get back to the hotel but we ended up not being able to leave the room for several days due to his health. I cannot thank all in the Lion & Key enough for the fantastic support that we were given at a very distressing time. Unfortunately, due to the situation, we were unable to travel back home early but they really went over and above to ensure that we were well looked after and supported in every way. A huge thank you to Giorgio ,Kanti and Steph for their unwavering Kindness and help, not just for my husband, but for me also. Thank you all from the bottom of our hearts

We stayed here for 2 nights as we were going to see the Abba show at the Abba arena. I cannot fault it at all. We had a lovely bedroom which was spotlessly clean and had a little terrace with table and two chairs. There was a supply of biscuits tea coffee etc and two bottles of water which were replenished. The bath towels were a sensible size and were replaced on the second day and shampoo ,shower gel, hand wash and hand lotion provided. There was also a floor standing fan in our room which was appreciated as the weather was very hot. The staff were all friendly and there was a fantastic cooked breakfast on both days(we were staying over the weekend-I think in the week it is a continental breakfast.) There was also cereals, fruit juices and pastries and bread provided to make toast. There was a bus which stopped nearby and we were able to get to woodford underground station on the central line which was ideal for getting to the Abba arena. The pub was located in a nice area and the localpeople were all friendly. If we are ever going to an event in London again we would not hesitate to stay there.

Liked · The room and bathroom was clean. The owner was initially friendly - I asked about check out time, she said not to worry - whenever I was ready, which was a lovely response. Parking was easy. The bathroom was well presented. Disliked · The shower was scalding - when I told the owner she said 'many people' had complained, but the fault was with me (and the previous people) because we didn't use the dial. I did use the dial and it was scalding. Given that many people have complained, clearly the issue is the shower and not 'many people'. She later said this was 2 people. The owner was hostile at my complaint, which really is not unreasonable. The room is shabby (see pictures). The curtains don't fit, aren't hung properly (see pictures). The furniture is sp**** and shabby (see pictures). Windows frame appears to have melted. Holes in the curtains (see pictures). The bed is squeaky as soon as it is touched. The owner, when I complained about the shower, said she isn't a 5 star hotel, she is a 0 star hotel. This really isn't good enough. The basics I expect is a bed which doesn't squeak and a shower which is usable.