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I’m a coach driver and we tend to stay here often. This hotel is a great place to stay rooms are good, the beds are comfortable and pillows will help you drift off to sleep. the food is excellent but I have to say the staff are extremely friendly and helpful especially front desk. Uzma is a real credit to the company and I would like to commend her for all the hard work she puts in to make our stay memorable and pleasant thanks so much. Tour driver

We booked a twin accessible room using IHG points. When we checked in we were told it is not available - its been allocated to someone else. It was a very fraught check in - husband wanted to punch someone & I was on the verge of tears. Why do they think we booked an accessible room - for fun???? I NEED an accessible room because I am disabled. We were also 2.5 hours from home. To give him his due Jay on reception asked us to wait while he checked things out. He offered us a drink from the bar but as hubby thought we might have to drive home he refused. We also had plans with son to go out to eat that evening. Eventually Jay said he had a double accessible room which we gratefully accepted. The window in the room, was in full sun, did not even open a crack which on a day where temps had reached 34 degrees was not ideal. We rang reception and they said they would get us a fan, which then had an electrical fault and only worked if you wiggled the wire - not ideal and pretty dangerous in my opinion. The ‘included breakfast” was a joke as we were told there was nothing hot but a continental breakfast. As a T1 diabetic who counts carbs croissants, muffins, cereal is not ideal so it was just banana for me. As the hotel was full it was also very busy and no tables available - took my banana and bailed out. Car park was close by & a reasonable price. There were a couple of restaurants close by. Aircon in the bar was lovely and the complimentary glass of wine was very good. It was quiet during the night and the accessible bathroom was great. I still can’t believe that they allow you to book an accessible room then give it to other customers.

🚗 Transportation: Right next to Bradford train station, very convenient 🧹Hygiene: average, not outstanding and not too much of a problem, maybe a bit old 🍃Environment: Very classical, a classical hotel that can be seen from the name 🔔Service: The mirror is hot and it is interesting to prevent fogging

We arrived on Saturday 1st of October around 2pm having driven up from Birmingham. We checked in ( having booked a superior room) which apparently entitled us to a free coffee, a bottle of water and a free biscuit during our stay. Upon arrival we asked if we could eat in the restaurant as we were hungry. We were told it was shut, then it was open, then it was shut, nobody seemed to actually know. We wandered in and were seated and told by someone ( who I think must have been their first day) that MAYBE we could eat. It was getting a little ridiculous by now. YES, indeed we could eat. Great. He came back to take our order having not given us a menu. Eventually someone else who seemed a little more clued up gave us scruffy photocopies of about the five dishes we could choose from, when i mentioned the menu I had seen in reception seemed a little more varied he replied in a pleasant but not even vaguely apologetic manner ” oh yes we haven't got a proper chef in so we have a very limited menu”. Hmm, right, so we ordered a pizza and some fries to share with a couple of soft drinks. In fairness we didn't have to wait too long and it was tasty enough and filled a hole. We then negotiated a long queue in reception to get the lift up to our room. EXCEPT WE COULDN'T. Because the door TO the lift would not open with the key card we had. Neither would it open for the receptionist with HER key.. she then got us another which got us through the door to the lift, lift safely deposited us on our floor, we got to our room, only to find our key wouldn't open our door. Our door to our ”superior” room. Great. Except it wasn't because now my other half had to go down back to the reception and explain this, a task not made any easier by what seemed, on first glance, to be half of Spain populating the reception area. Never mind, no matter, so now he has to run up seven flights of stairs to get back to our room because he couldn't get into the lift. Ok, right, so NOW we are into our room, which did not turn out to be in any way superior and exactly what you would expect in any budget hotel and not even as spacious. It had all the basics, just soap and shower gel in dispensers ( not very superior) it was clean and the bed was comfortable. The tv was a night mare to negotiate and one of the lights did not work. No matter, we only changed and slept in the room. All in all the visit was pretty much comedy and, while we didn't pay a fortune for it things that work ( like room keys) and people who knew what was open or shut ( like restaurants and menu details) MAY have been nice. I knew we should have done Premier Inn for less because the Jury's DEFFO in on this, and we found it guilty on several counts. Shame.