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We stayed at the White Hart on our first night in England and it was perfect. Spotlessly clean, beautifully but calmly decorated and the staff was beyond helpful and kind. The room was cozy and there was a fan set up in the room which was greatly appreciated, although the temperature was pleasant in the room I sleep with a fan for the white noise and having one there was an extra nice touch! I would recommend eating here as well, the food is great!

Location: A quiet hotel, within walking distance to the town centre and railway station. There are two museums in the town both free and worth a visit. Its only a 10-15 min drive from hotel to Jane Austen's House Museum; Chawton House and Gilbert White's House and Garden. There is a waitrose just 5 mins walk from the hotel. Room: We stayed on a room only basis for 3 nights. The room was on the ground floor but very dusty with cobwebs behind the curtains. We had issues with no hot water in the shower for two mornings even after we spoke to reception after the first morning. The heated towel rail also didnt work, which we found out after returning from being out all day only to find the towels hadnt been changed and were still damp on the cold towel rail! We had no windows ino ur room; but we had doors which opened onto a little patio area. This would have been great to use if the chairs were clean and not damaged.

I stayed in room 3 on the ground floor and I thought the experience as a whole was alright, gets the job done if that’s all you need. There were some things I thought were a bit strange however. The shower was the main thing, it was stuck on full power which was crazy fast. It also didn’t stay in place because it was so powerful and kept turning into the wall. When I had pointed it facing out, it would point to the window (which was in the shower) and begin to fill up the window sill. Additionally, the sliding door had broken and it was replaced with a flimsy shower curtain which Barry managed to cover the gap. The room was a little dark but other than that was fine. The bed was fine too. Dinner is room service or you can have it in the bar area if you’d like. There isn’t a restaurant however and the bar area isn’t incredibly suitable for a meal with a family, fine on my own though. The menu consisted of pub food and each item was between £11-15 for the majority. There is a pizza and alcohol deal for £15 which is what I had, which was fine. Breakfast was £11.75 I think and was a buffet in one of the service rooms and was pretty good. Overall I think my experience was pretty poor but the room was very clean and the staff were very helpful and polite

Booked due to attending a friends wedding nearby, my friend paid for early check in due us needing to all get ready for the wedding, the room when we went in smelt musty like it hadn’t been used in a while which is what we put it down to. We got back to the hotel around 12.30am and I was able to collect the key to my booked twin room I was sharing with my friend. We went back to the 1st room to collect our belongings and as we walked in the smell of damp dirty water hit us so much so it made me gag. My friend refused to stay there and even the bedding smelt and felt damp. Our belongings that we left in the room also had the smell in them. We went to reception to complain. She was not offered alternative accommodation so she had to stay with in my twin room (3 of us all squashed in twins pushed together) this room Also smelt of drains (it wasn’t a great day weather wise but you still don’t expect the drains to make a whole room stink the way it did) We were told the next day someone from management would contact us. ( no one has) I received an email from customer services asking to rate my stay so I emailed them the issues (no reply) I also emailed the email address on the website (no reply). For a 4* hotel the level of service is shocking. To not even respond to emails or acknowledge the issue is poor! We paid £140 for 1 night in a room that stunk and also had to accommodate another person, they knew our friend had to stay in with us and we weren’t offered extra pillows or bedding. Other friends also paid £170 and was then told that they had to pay an additional £30 to use the spa and wanted £20pp for a breakfast I genuinely have no idea how they justify their prices. Avoid! There’s a premier inn not too far away!

Big disappointment given the high standard of the Four Seasons brand. The log fire shown in all the photos is in fact gas and is situated in the reception area, so not somewhere you can sit in peace reading a book as the doors are contantly opening and closing and attendant activity. The other log fire shown in the 'library' is usually jammed with folks come in for their cream teas, mostly non hotel guests.. so again unusable for much of the time. The pool and spa area was lovely, if not up to usual four seasons standards (IMO). Lots of very long corridors. Dining was dreadful. Food mediocre and small children running amok everywhere. would never return and not recommend. Grounds gorgeous.