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Check in easy, lady on reception extremely helpful and polite. Observations Room 8 - doorknob and lock could do with replacing, a good tug and it could probably have come off in the hand. The bed is a small double and the mattress is a cheap one. Why hotels are not all using firm memory foam mattresses is beyond me. Quality of sleep is the most important thing when away. Thankfully only had one night here as my back would have not put up with another. Pillows (qty 3) were flat and provided little or no support and had to ask for another one which was provided but no better. No telephone to call reception even though the card in the room with information on tells you about phone. Fire escape picture not in a immediate location to see and when we did find it - it was not for that room!!! No plug in the sink. Only 1 bath and 1 hand towel provided for both of us. Had to ask for another set. Shower was ok when you eventually got hot water (had to run the shower for a good 10 minutes before any hot water ran through) - the shower was rusty and the tray that you put your shower things on had been broken off which left sharp exposed edges which could cause injury. Breakfast was nice but no alternatives were offered if you didn't want mushrooms (an additional item should be offered instead). Plenty of juice and drinks available along with cereals. Now I am no snob by any means and it should not matter how much or how little you pay for your room, you should get value for money. You should be able to have a restful nights sleep but this wasn't the case for us. I mentioned this to the chap on check out and he stated he would let the owners know. Before we left, a visit to the toilets was had, the ladies - well i have never been to a bathroom where you have to squeeze into the cubicle as they are that small that they hit the toilet!! On the back of the door was an advert stating it was the best hotel to hold a wedding etc and my first reaction was really???? Sadly I would not use this hotel again.

We had booked two rooms with a double and a single bed in both but when we arrived we were told are booking was for two rooms with one double in each as we had children as well was not best pleased hotel was great but spoilt the trip

amazing hotel, brilliant room. i got a shot of baileys for 4 pound i would of thought it was a full glass but it wasn't. pool was amazing on our 2nd day there we went swimming for the 2nd time and we asked for a key for the lockers me and my gf got 1 each the day before but the next day only was given 1 and got told we had to go in the family changing room which was awkward since there was little kids in there. overall it was a good stay and would come back.

Lovely service very attentive. Food was delicious not shy with their sauces! Food portions good Spa area lovely very relaxing. Very Reasonably priced Rooms were nice and spacious Everyone very welcoming and friendly Restaurant area could be updated

Birthday overnight stay. Staff brilliant- nothing too much trouble yet really relaxed and laid back approach and friendly too. Quiet location despite being in centre of town. Lovely room and facilities. Would strongly recommend 😁