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We went there for a friend's birthday party and were blown away by the outstanding customer service, cleanliness, friendly staff and amazing experience. One of the best hotels I have stayed in within the UK. My wife and I will definitely be coming back to stay again. 6 stars from her.

Farnborough is an odd place in that we never found if there was a shopping area! The Falcon hotel is near the [private] airport but is not affected by it to any degree. The hotel has had mixed reviews and there is much to commend it. The staff and reception are friendly and the rooms and general surroundings are spotlessly clean. Of course the individual arrangements will influence any review; some rooms might be better and some worse. We had what is described as a superior room and it is difficult to identify any features to deserve that. The room had a large bed, wardrobe, bedside tables and a small desk. It was crowded and cramped. There was one chair [not an armchair] so nowhere comfortable to sit to watch TV. The bed was comfortable if a little low for me with a duvet [which had been tucked in, why?]. My main beef about the bedroom is that the curtains did not black out the light so the room was light by about 400am. Why do hotels not realise how essential this is for comfort. The bathroom was OK except that the door would not stay closed. The toilet was cramped and the seat was loose [needs a special fitting] and the shower which is over the bath was difficult to use as the taps took only a quarter turn from ”off” to ”full on”. There is a safely handle to aid getting in and out which is vital. Breakfast is served in a spacious and spotless restaurant with fresh linen table cloths. The diner fills in a small sheet with choices which was fine. The price is reasonable - about £85 for a double with breakfast.

Breakfast was the only good part. Originally booked this hotel as it took dogs and didn't end up taking the dog in the end. It had really good reviews and two rooms available. One for me and my husband and another for my mother. Checked in via the door code given. We were upstairs to the front of the property. As I was upstairs I heard a voice downstairs from a male who at the time shouted up are you OK. I now know that male to be the owner. To which I replied yes I'm collecting items from my car. He never introduced himself so I assumed he was a guest. Went straight out to visit family and came in about 9pm. Tried to have a shower and it wouldn't turn on. Probably due to the limescale build up and even my husband couldn't get it switched on. The room as per the pictures was old fashioned and the carpets were well stained all over. There was cobwebs on the ceilings that hadn't been touched in years and on the side lights as per the pictures. The single paned windows which were all wooden. Well only 1 opened and they need some tlc as paint was coming off and some wd40 needed for the one that opened. Old wooden furniture and a fan that looked like something from the war. Bottles in the bathroom not labelled and other people's hair on tiles and bath floor. Plus mould all over the bathroom ceiling. Not a good night's sleep with boy racers and moped flying up and down the road. On ********** it says the hotel has soundproofing which it doesn't. The following day went down for breakfast and my husband made the male owner aware to see if we could move to a back bedroom. The husband refused and said that he didn't believe we would be happy anywhere. He was very argumentative and aggressive and that was before I mentioned how dirty the room was. One minute he said that I was lying about the noise as he stayed there. Then next minute he changed his mind and said that he only occasionally stays here. He mentioned that he has cleaners in and by the state of our room I would sack them. Stayed for breakfast which was the only nice thing about the hotel. Ended up leaving after that night and found a clean hotel. My mums room was nice but again single panelled glass windows so she didn't get a good night's sleep. Would I recommend this hotel definitely not as the owner doesn't agree with anything you say and at one point I thought he was going to assault my husband who was just trying to see if another room was available. Pay abit more and go to a better hotel where they will lookafter you. Only positive was after the owner calmed down was he gave us a refund and we found a better hotel. So if you do stay here don't give him any negative feedback because you will be wrong!

This place is generally very good. The outside noise - largely depending whereabouts your apartment is - let's it down. However, what makes this place excellent are the people who work there and who look after us. Thank you all very much for a great stay!

A well-located, clean hotel with very attentive staff. Easy check-in options at the front desk. I travel for business a lot and I’m always pleased to have an iron and ironing board in the room, hair dryer, tea and coffee also provided. Room service at an extra cost if only £3 also available. I had a small issue on arrival with the air-con, staff sorted it right away before I returned to my room. I would come back and would recommend

The hotel is not far from Heathrow Airport, and it takes more than 40 minutes to drive back to West London on weekends. Convenient transportation. And you can also park for free, the overall feeling is better, you can order again.

On arrival, the hotel sort of looks very grand but as you walk in you’re back in the 80s. I’m guessing the hotel hasn’t been decorated since then, it’s very outdated and could do with some refurbishment. The reception staff were very nice and check in was easy. The room itself was again, very outdated but I can’t fault the cleanliness it was pretty much spotless and the beds were very comfy. Tea and coffee making facilities in the room too which is always an added bonus. I did have an issue with the TV not working on the first night and reception did move our room for us, but it probably would have been easier just to swap the tv? Nonetheless, we were grateful for him solving the issue so quickly. The welcome booklet in the room is really (I mean REALLY) detailed, down to describing the carpets in the corridors. I think if the bar didn’t charge £7 for a bottle of kopparberg, the bar area would have a few more guests in having drinks. The lake view was nice from the bar but again not worth sitting out there for the price of the drinks. We didn’t eat anything so can’t comment on the quality of food but the menu looked quite expensive. All in all I’d stay again as it’s close to the venue we visit but it seriously needs an update if there are to be more than four guests staying at once across the hotel.