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Stayed here for just one night with friends to watch cricket at the Ageas Bowl. Had lunch before we went which was nice except one of the ciabattas was very hard. The lady serving us (Marie) was very apologetic. She has a great sense of humour and made us feel very welcomed. On returning late she made sure we were served at last orders. Our room was very nice with a comfortable bed, good shower. Breakfast was excellent, lots of choice and well prepared. Would stay here again. Staff were great, especially Marie!

The setting is absolutely fantastic and calm. The rooms are spacious, comfortable and very quiet. The restaurant food is excellent (we opted for the three-course evening meal). Unfortunately, the restaurant service needs to be improved. The staff is quite disorganized and the wait can be long. The orders are imprecise and although I had dinner every night with the package including the three-course menu, I had to correct the bill every night because the staff had ”forgotten”...

I had stayed in this hotel many moons ago when it was part of the to Marriott group, I understand it is now Ellite /Britannia hotels and there is nothing ellite about it. Check in time is 4 pm, and checkout 10 am, that gives six hours to clean and turn around the vacated rooms, So you would expect them to be absolutely spotless, room was clean enough, it smelled of smoking but went, when the windows opened, few hairs in the bath tub, the wooden cabinets smelled musty and dust on lamps, but the bed was clean and so was the bedding. On check-in I didn’t realise it was 4pm, I assumed it would be 2 pm or 3 pm at the latest. I asked if any of the rooms were serviced so I could check in early, I was told there were lots of rooms ready but you have to pay £20 extra to check-in early regardless of the fact they ready, I was due to be at a wedding at 5 pm, I had to accept the £20 payment, I was not impressed as this took my one night stay in this hotel to £189 for the night. In comparison I could get a one night stay in the Park Plaza, Waterloo for the same price in London! This hotel is not worth that much a night. The hotel was like a maze and had to go upstairs along creaky corridors carrying a suitcase case up more stairs with no accessibility by lift to my room (room 657) Room had the very basics cheap nasty shampoo, A few sachets of tea and coffee, towels but no bottled water. At night I could hear a few guests from other rooms, it didn’t disturb me. The pool is absolute mess, it had a pipe going from the hot water tap into the pool, which I burnt my bottom on and my husband burned his thumb, I can only assume the heater doesn’t work so it’s the only way they’ve got to heat the pool, The water didn’t look very good I wonder if the filter was working? In photographs on booking.com their shows a Jacuzzi, there isn’t one! there hasn’t been a working for more than 10 months, and the broken one has now been removed altogether, I think it’s very misleading. I don’t like to book a hotel without a pool and a Jacuzzi, I like to relax why I’m away from home. The pool look too scary to go into, and there was no Jacuzzi! Breakfast wasn’t too bad, Choice of cereals, fruit juices and cooked breakfast, no croissants or pastries. Coffee was horrible. Breakfast is advertised until 10am but they closed and locked the doors at 9:58, I only made it with 10 minutes to spare, it wasn’t explained me that breakfast actually ended at 10. I would assume people could still go for breakfast at 10 and still have time to sit down and eat, this is not the case! Would I stay here again absolutely not! it is probably a £50 a night budget hotel in the middle of nowhere unless you are playing golf I really wouldn’t bother. Disappointed that booking.com gives this hotel four stars.

Nice place to relax with friends

Staff excellent especially Abby on Reception, so welcoming and nothing too much trouble. Perfect welcome. Spacious room, excellent bathroom spotlessly clean. Excellent location. Electric heater made room perfectly warm. Bar and entrance area excellent. Loved the style and quirkiness - reminded us of Canadian hotels ( quality of some much worse ) and Disney Wilderness Lodge. Perfect. Breakfast excellent. Dinner not so much. This is not a Boutique Hotel so perhaps the name Bespoke Hotels sets it up to fail, sadly. Yes it needs new mattresses and mattress covers are a MUST. Agree that dining room chairs need cleaning and much dusting required. It could be so much better - just TLC - But no where near as bad as the horrible reviews which nearly out us off. We Loved It !! Can't wait to come back....Thank You :) :) :)

The room we were allocated was in the Lodge and not in the main hotel. On the positive side the Receptionist was friendly. The bathroom was ok, bed appeared to be clean and comfortable. Negative side as soon as we walked into room 107 we could smell the damp. Above the door was mould, every corner of the room had cobwebs and spiders. Very unclean! We asked for another room and were given 111. Still not very clean but better. Bed rather lumpy but ok and shower hot. The soundproofing between rooms was particularly poor...we could even hear next door zipping his suitcase up! To top it all we asked the lady at the bar if we could have a coffee, she was rude and rather blunt saying filter coffee only and she wasn't turning on the machine now to make any ”fancy coffees” it was only 9.25pm!! In fact we hadn't specified a ”fancy coffee” but we gave up and went back to our slightly damp room! Suffice to say we will not be booking a room at The Angel again.