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My grandson and I travel to this area each December for his birthday treat and to a Christmas event qnd we've stayed at different hotels over the past 4 years. However, this hotel has by far exceeded all the others in all areas! My 8 year old grandson said ”I give it 10 pikachu's out of 10” This is one hotel that we would absolutely return to, which is a massive statement as we usually like to explore different hotels! We stayed in the Africa room (room 7) which was stunning, clean, comfortable, unique and the breakfast was outstanding!

We visited hartford Hall Saturday 11th may to sit in the lovely garden enjoy a couple of drinks with a meal. We ordered steak poached pear and Stilton salad fir both of us. The steak was so tough I could not eat it. The kitchen had run out of Stilton and informed us when we ordered we agreed to replace with feta cheese. There was only traces of feta crumbs in the salad complete disappointment. We both had deserts as still hungry. I ordered apricot tart with a crumble topping with lavender oil my daughter ordered white chocolate cheese cake with baileys in the desert. The deserts arrived. My Apriot tart had no flavour of lavender at all. The pastry cade was so hard it shattered when I tried to cut into it. The topping was dry with a consistency of sawdust.my daughters white chocolate cheesecake and baileys cheese cake had no baileys in it. The waiter came to clear down and I told him my desert was awful dry tasteless and my daughters cheese cake had no taste if baileys. He just looked at us giving the standard reply I am sorry to hear that I will give the feedback to the chef and walked off job done. I will not going back to hartford all Aby time soon. Complete waste of money. Shame because lovely garden. Come on hartford hall show you care about your customers.

Had a lovely 2 nights at this beautiful hotel. The room was very spacious and clean had everything we needed . Slept really well on the queen beds. All staff were friendly and helpful. Problem arose on our last evening and morning but was rectified soon after and we are very grateful. It is old so don't expect modern but it's lovely and got lots of character. We will be coming again

Stayed at this hotel for a night. The location is nice up on the hill and surrounded by greenery. Service was excellent at the front desk and the restaurant. I like the breakfast a lot with food served at the right temperature. Variety is adequate. It is however a different story inside the rooms. One room has the floor lamp not working at all and curtains hanging without the hooks. The shower head was dripping in another room. Dust was all around the outlets of the air-conditioning unit and inside the lamp shades. The shower is so poorly designed that one cannot keep the bathroom floor dry at all after taking a shower. The rotten wood at the bottom of the bathroom door should give some hints. There are not many hotel choices in Runcorn. If the cleanliness can be improved this would be a very nice hotel.

My partner now requires an accessible room and restaurant/bar. Our experiences within the UK is varied but up until now we have not stayed anywhere where from our point of view accessibility has been seriously thought about. Let me say now that my husband can walk a little with a walker but generally reliant on a wheelchair but does not require a hoist. The Partridge has taken accessibility (for his level of disability) seriously, our room was lovely without too much furniture and plenty of turning space, the bathroom had a raised loo, plenty of handholds & wet room shower, everything was in good condition. From the room to the restaurant there were 3 or 4 stairs with a wheelchair lift attached. Staff were willing and able to help and made the stay a pleasure. One unrelated thing to note - the bar had a menu displayed with a long list of alcohol free drinks - as the driver in our family this was much appreciated, the coffee was unusually good as well. This is definitely a place we will stay again - we booked initially to give ourselves an overnight break between the Lake District, Martin Mere and our home in Reading. Thanks to all the staff & well done!

There needs to be more food choice. Maintence IE change or repairs to doors or radiators should not be carried whilst guests are relaxing, working or having a late sleep in. On 2 occasions maintence staff worked for several hours ruining my stay. Very very noisey.

use thus hotel whenever I visit the office, it is great, only 5 mins by car from the office very good access by road and plenty of parking. The accessible rooms are really nice and clean, the bar is great with good independent drinks and the menu is top notch, even for us veggies. Nice breakfast menus also, Veggie Brekky and even cheesy beans on toast. The staff are all very friendly and helpful too, seem to understand what they are there for and the importance of their role.

The hotel is a bit dilapidated, but the hygiene level is acceptable. The breakfast is poor. The price is quite affordable, so I stayed.